Data Analyst (Realtime Analyst)

We are seeking Real-Time Data Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager.
Responsibilities:
Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center;
Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance;
Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity;
Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Yêu cầu ứng viên
University Degree, ideally in a relevant degree such as data analyst or similar;
Minimum of 1 year of proven experience in a relevant position;
Proficient in English communication;
Demonstrated ability to create and analyze quality reports;
Advanced knowledge in real time management analysis with strong decision making skills;
Content Moderation familiarity is a plus;
Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner;
Intermediate knowledge in performing root cause analysis;
Highly proficient in using MS Excel;
Impeccable attention to detail;
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Quyền lợi được hưởng
1. Salary and Benefits
Attractive salary and benefits;
Insurance covered by the company after the probation;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check;
Fantastic internal events;
Paid leave (12 days/year).
2. Working Environment
We work 40 hours per week;
International, fun and professional working environment;
Modern hardware provided by the company (laptop, monitor, etc.);
Free drinks (coffee, tea, etc.);
English working environment;
Training and career development opportunities.