Tuyển dụng Customer Service Specialist tại Đồng Nai

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.

• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.

• To communicate with customers regarding the order status or when issues arise.

• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.

• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.

• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).

• To ensure compliance with all customer contractual obligations on the part of the company.

Working hour: From 08:00 to 17:00, Monday to Saturday.

Yêu cầu công việc
• Bachelor’s degree or equivalent with at least 1 year of experience in logistics, warehouse or customer service operations.
• Strong customer service mindset with the ability to manage client relationships, handle escalations, ensure customer satisfaction.
• Good communication and coordination skills to work effectively with customers and cross-functional teams.
• Detail-oriented, responsible, and able to work independently in a fast-paced environment.
• Strong problem-solving, decision-making, and prioritization skills to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Excel and PowerPoint; familiarity with WMS systems is an advantage.

How to Apply: Please apply through our official career website using the link below.

https://jobs.kuehne-nagel.com/global/en/job/19631/Contract-Logistics-Customer-Service-Specialist

To ensure your application can be properly tracked and updated, please note that application status updates will only be provided to candidates who apply through our official system.

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Quyền lợi

• Thưởng: Theo quy định công ty