Tuyển dụng Customer Service Manager (Packaging, English & Chinese)

Our client is a foreign-invested company, now looking for an Customer Service Manager (Manufacturing, English and Chinese, $2000, ID20032):

Operations & Supply Chain

Customer Relationship & NPI

Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.

Demand & Fulfillment

Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.

Inventory & Planning

Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.

Financial Oversight

• Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
• Leadership & Strategy

Operational Excellence

Ensure daily activities run smoothly by monitoring performance with a hands-on approach.

Risk & Issue Resolution

Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.

Market Intelligence

Collect and analyze market data to provide actionable insights for business growth.

Collaboration

Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.

Communication

Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.

Education

Bachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.

Experience

• 5+ years in a management/leadership role.
• 3+ years in an operational or customer service-focused position.

Skills & Attributes

Hands-on Leadership

A strong 'on-the-ground' mentality with a focus on daily operational monitoring.

Problem Solving

Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.

Communication

• Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
• Language: Good at Chinese.
• English proficiency equivalent to
• TOEIC 780 or higher