[BINH DUONG] KOREAN DESK - CHUYÊN VIÊN DỊCH VỤ KHÁCH HÀNG TIẾNG HÀN – KOREAN CUSTOMER SERVICE OFFICER

Process transactions for customers including but not limited to cashier, deposits, withdrawals, remittance, card/loan payments, opening and closing of accounts/card, e-banking service.

Identify customer needs, provide information on new products and services to capitalize on the business referral opportunities

Track, record, report, and store transactional information and special requests

Provide a high level of customer service, offering answers and assistance with a smile

Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner

Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols

Work with other customer service officers as a team to complete daily tasks while demonstrating respect and professionalism, being, and supporting management as needed

Perform other related duties as necessary or assigned.

Bachelor’s degree in business, finance, or a related field

Good interpersonal and communication skills in English, speaking Korean is advantage

Good sense of numbers and computer skills

Excellent communication, customer-service, and time-management skills

Highly detail-oriented, with a strong work ethic, strong dedication to accuracy and efficiency, high responsibility in teamwork

Skills for upselling and recommending products

High self-motivated and committed

• Notice: Speaking Korean