Tuyển dụng Associate - IT Service Desk Technician tại Hà Nội

About the Role

We're looking for a motivated, customer-focused IT professional to join our IT Service Desk team. This entry-level role suits recent graduates or early-career professionals with up to 2 years of experience. You'll be the first point of contact for our people's IT needs: resolving incidents and service requests and working with Global and Regional teams to escalate complex issues. You'll also get a clear path to grow your skills in cloud, digital, data and automation.

Key Responsibilities

• First-line support: Act as the first point of contact for IT incidents and service requests via phone, email, chat, ticketing system and walk-in.
• Troubleshooting: Diagnose and resolve issues across Windows, macOS, Microsoft 365, VPN, printers, mobile devices and enterprise applications.
• Escalation: Escalate complex issues to Level 2, Global or Regional teams with complete, well-documented tickets.
• Ticket & SLA management: Log, prioritise, track and close tickets within SLA, and keep users informed until resolution.
• Joiners / Movers / Leavers: Support onboarding and offboarding, including account setup, device provisioning and asset handover.
• IT asset support: Keep asset records accurate during device allocation, return and replacement.
• Knowledge management: Create and update knowledge articles and troubleshooting guides.
• User enablement: Coach users on IT tools and self-service options, and support adoption of new workplace technologies.
• Security & compliance: Follow firm IT policies, security standards and data confidentiality requirements.
• Continuous improvement & upskilling: Spot recurring issues and suggest improvements. Upskill in line with the team and firm roadmap, including digital, data, automation and AI, and continuously improve English communication skills.

Yêu cầu công việc

• Bachelor's degree in IT, Computer Science or a related field (final-year students graduating soon are welcome).
• Solid foundation in Windows OS, Microsoft 365 and basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
• English proficiency: Good communication in English (spoken and written) and Vietnamese. A valid English certificate is required: TOEIC 600+, IELTS 5.5+, or equivalent, issued within the last 2 years.
• Customer-service mindset, problem-solving skills and attention to detail.
• Able to work independently and in a team in a fast-paced environment.

Quyền lợi

• Đào tạo: A structured learning roadmap in digital, data and automation technologies, with support for training and certifications. A clear career path within IT, supported by mentoring and performance development.
• Máy tính xách tay:

  Working devices provided by the company

• Khác: Hands-on exposure to enterprise-scale IT, cloud platforms and AI tools, working alongside Global and Regional teams. A collaborative team culture that values innovation and continuous improvement.