Tuyển dụng Assistant Site Manager & Key Account Management (ASM) tại Bình Dương

Purpose of the Role

The Assistant Site Manager & Key Account Management (ASM) supports the Site Manager in delivering operational excellence while acting as the key liaison between customers and the site operation team. The role ensures service delivery, customer satisfaction, operational performance and commercial commitments are achieved in line with contractual requirements.

Key Responsibilities

Customer Relationship Management

Act as the primary contact for assigned customers on day-to-day operational matters.

Build and maintain strong customer relationships.

Handle customer enquiries, complaints and escalations professionally.

Ensure customer satisfaction through proactive communication.

Service Delivery

Coordinate with Warehouse, Transport and Operations teams to resolve operational issues.

Monitor KPIs and Service Level Agreements (SLAs).

Support Monthly Business Review (MBR) and Quarterly Business Review (QBR).

Drive continuous improvement initiatives.

Commercial Support

Assist in pricing reviews and cost analysis.

Support contract implementation and amendments.

Identify opportunities for service expansion.

Assist in customer quotations and commercial proposals.

Reporting

Prepare operational performance reports.

Analyse KPIs and identify improvement opportunities.

Support management presentations.

Compliance

Ensure contractual compliance.

Support internal and customer audits.

Maintain documentation.

Requirements

Education

Bachelor's degree in Supply Chain, Logistics, Business Administration, Marketing, or a related discipline.

Experience

Minimum 3–5 years of experience in Key Account Management, Customer Service, Supply Chain, Logistics Operations or Contract Logistics.

Experience managing medium to large customer accounts is preferred.

Experience working in a 3PL or contract logistics environment is an advantage.

Technical Competencies

Customer relationship management

Logistics and warehouse operations knowledge

KPI & Service Level Agreement (SLA) management

Commercial awareness and contract management

Data analysis and reporting (Excel, Power BI is an advantage)

Root cause analysis and problem-solving

Project coordination and implementation

Soft Skills

Strong stakeholder management and influencing skills

Excellent communication and presentation skills

Customer-focused mindset

Strong planning and organizational skills

Ability to manage multiple priorities under pressure

Cross-functional collaboration

Negotiation and conflict resolution

Continuous improvement mindset

Language

Good communication

Good command of English (written and spoken).

Computer Skills

Microsoft Excel (advanced preferred)

Microsoft PowerPoint

Microsoft Word

Power BI (preferred)

SAP / WMS / TMS experience is an advantage.