Tuyển dụng Account Manager Assistant (AM Assistant) tại Hồ Chí Minh

YOUR RESPONSIBILITIES WILL INCLUDE

• Process customer orders accurately and in a timely manner, ensuring smooth order fulfillment from order entry through delivery.

• Prepare and process customer quotations accurately and within the required timeline.

• Monitor and follow up on open orders, backorders, and pending deliveries to ensure timely resolution.

• Maintain close communication with customers and provide timely updates on order status, delivery schedules, and other relevant matters.

• Handle customer inquiries and complaints, including quality issues, pull-in/push-out requests, delivery delays, and other order-related matters.

• Proactively identify issues, coordinate with relevant internal teams, and provide effective solutions to meet customer requirements.

• Work closely with Sales, Operations, Finance, Engineering, and other internal departments to resolve issues and ensure smooth business operations.

• Maintain strong and professional customer relationships through effective communication, proactive follow-up, and excellent customer service.

• Maintain accurate and up-to-date records of customer interactions, including inquiries, requests, complaints, and follow-up activities.

• Collaborate with team members to identify operational issues, propose solutions, and participate in projects to improve operational efficiency and customer service.

• Support continuous improvement initiatives and contribute to overall sales and operational effectiveness.

WHA

Yêu cầu công việc

WHAT WE WILL BE LOOKING FOR IN YOU

• Bachelor’s degree in mechanical engineering, Industrial Engineering, or a related field.

• At least 1 year of relevant working experience is preferred. Fresh graduates with strong potential and relevant internship/project experience are also welcome to apply.

• Strong communication, negotiation, and problem-solving skills.

Draft JD for AM assistant

• Strong customer-service mindset with a proactive, responsible, and solutionoriented approach.

• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.

• Good numerical and analytical skills, with the ability to accurately calculate discounts, invoice totals, percentages, bonuses, and other commercial figures.

• Good business acumen and understanding of financial concepts and commercial transactions.

• Ability to understand and communicate product and technical information effectively.

• Ability to work independently with minimal supervision while also being a strong team player.

• Confident and effective communicator with the ability to work with customers and internal stakeholders at different levels, including management.

• Good at verbal, written, and presentation skills in English.

• Korean language skills are an advantage.

• Positive attitude, willingness to learn, and ability to adapt to a fast-paced and dynamic working environment.

Quyền lợi

• Máy tính xách tay: Providing working devices, equipments.( Working from Monday to Friday)