Tuyển dụng Academic Assistant (Systems, Data & Quality Coordination) tại Hà Nội

The Academic Assistant (Systems, Data & Quality Coordination) supports the College of Arts and Sciences in academic administration, systems management, data reporting, quality assurance, process improvement, and digital capability.

POSITION RESPONSIBILITIES

- Academic Systems & Digital Platforms: Administer Canvas, Simple Syllabus, Digital Uni and other College digital platforms; manage course setup, templates, user access, workflows and provide user support/training.

- Data & Reporting: Manage and consolidate College data; develop dashboards and reports covering student enrolment, faculty workload, budget, surveys and key performance indicators; ensure data accuracy, consistency and timeliness.

- Quality Assurance & Accreditation: Coordinate the College QA framework, annual QA activities, surveys, evidence collection and accreditation submissions; monitor follow-up actions through completion.

- Process Improvement & Automation: Develop and maintain service-request systems, SOPs, templates and knowledge resources; identify and automate repetitive administrative processes using tools such as Power Automate.

- AI & Digital Capability: Support the responsible adoption of Generative AI; develop AI guidelines and resources, evaluate use cases, and provide training and support to staff.

- Knowledge Management & Business Continuity: Document key processes, systems and responsibilities; maintain critical knowledge and contingency arrangements to ensure continuity of operations.

- Stakeholder Coordination: Work closely with the Dean, Vice Dean, Central IT, Teaching & Learning, Institutional Research, QA, academic coordinators and faculty members.

Yêu cầu công việc

- Bachelor’s degree or higher in Information Systems, Business, Education, Data Analytics, Computer Science or a related field.

- At least 2 years of relevant professional experience, preferably in higher education or a similar environment.

- Experience with LMS/academic systems, preferably Canvas or equivalent.

- Strong skills in Excel/Power Query, Google Sheets, Power BI or Looker Studio.

- Experience with workflow automation, such as Microsoft Power Automate.

- Strong data management, reporting, organizational and project coordination skills.

- Excellent communication skills and ability to work independently and collaboratively with multiple stakeholders.

- Strong attention to detail and ability to handle confidential information appropriately.

- Experience in quality assurance, accreditation, documentation or compliance is desirable.

- Knowledge of SQL, Python, CMS/digital platforms and Generative AI is an advantage.

- Strong data-driven, digital, process improvement, quality and AI literacy mindset, with a high level of ownership and accountability.

Quyền lợi

• Khác: The salary benefits are internationally competitive and commensurate with qualifications and experience.