Tuyển dụng Vice President, Client Management

Company description

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

Ready to join us?

Overview

The Vice President, Client Management is a leader responsible for driving client strategy and operational rigor, and helps to identify growth opportunities across Influential’s Publicis Groupe portfolio. This role oversees the Client Management function for specific clients, ensuring best-in-class creator-led branded content strategy and delivery while strengthening agency partnerships, and managing a team. This role is accountable for client-level retention, revenue, and margin outcomes, while serving as the day-to-day owner of client agency lead relationships and client operating cadence.

The VP reports to the Influential SVP, Client Management lead for their respective agency. Success in this role requires exceptional leadership, strong organizational navigation skills, and a client-first mindset rooted in Influential’s VBS model and ways of working. The VP must operate with clear commercial and operational ownership, including decision-making authority tied to scope, staffing, and margin governance.

Responsibilities

Strategy

Develop and execute strategic vision for assigned client(s).

Proactively identify and integrate emerging creator led marketing to enhance value propositions for agency partners.

Partner with cross-functional leadership to define and refine go-to-market strategies that validate creator marketing, contributing to revenue goals.

Lead thought leadership initiatives that reinforce our positioning as a strategic partner.

Client Leadership & Agency Partnership

Serve as point of contact for assigned key client stakeholders, fostering trusted, long-term partnerships.

Maintain deep knowledge of agency clients and teams across respective assigned agencies.

Lead day to day operational teams grounded in service and support of campaign activations.

Manage and resolve client escalations, when necessary raising to the SVP, Client Management lead as appropriate and serving as the escalation final owner for the portfolio prior to SVP review (except in cases requiring immediate SVP/CCO involvement).

Own the client communications strategy and operating cadence for the portfolio, including weekly status/WIP expectations and executive-level QBR planning and delivery.

Growth & Commercial Excellence

Deliver revenue target goals for assigned clients.

Own growth for assigned portfolio by identifying, shaping, and advancing optimization opportunities (e.g., optimization-led expansions, new capabilities) in partnership with SVP, Client Management.

Collaborate with Influential’s Operations, Investment, and Finance teams to monitor client revenue targets, profitability and ensure financially sound engagements.

Responsible for flawless execution that delivers on the promise of increasing a client’s business through the lens of creator marketing.

Operational & Team Leadership

Lead, motivate, and develop a high-performing Client Management team in a fast-paced, matrixed environment.

Responsible for the entire client experience inclusive of managing discipline experts across strategy & analytics, performance media, creator, creative and other capabilities that may be staffed and/or required to satisfy client business objectives.

Ensure consistent adoption of Influential ways of working, client management processes, and tools including Monday.com.

Responsible for margin delivery and weekly, monthly and quarterly reporting.

Own margin governance levers for the portfolio, including scope enforcement, staffing model alignment, change-order initiation/approval workflow, and escalation of under-delivery or over-delivery risks.

Accountable for staffing mix recommendations and resourcing changes for the portfolio in partnership with discipline leads and SVP, ensuring the staffing model supports delivery quality and margin targets.

Performance & Client Success

Monitor and track client performance objectives across all initiatives, ensuring program goals are met or exceeded.

Maintain a client-first mindset, proactively identifying challenges, roadblocks, and opportunities for optimization.

Build client trust by overseeing quality of outputs, communication, and overall portfolio performance.

Accountable for executive relationship health across assigned accounts, including proactive stakeholder management and ensuring “no surprises” delivery and communication.

Talent Development & Culture

Build employee capabilities in client correspondence, executive presence, meeting composure, self-awareness, and interpersonal effectiveness.

Attend and contribute to Client Management All-Staff meetings.

Stay current on industry trends, creator economy developments, and key client verticals.

Lead by example, professional appearance and presence including on camera in all meetings internal and external.

Qualifications

Qualifications & Experience

8-10 years of experience in client leadership, agency management, or related roles within media, marketing, or influencer ecosystems; proven experience leading cross-functional teams and navigating complex holding-company environments.

Strong understanding of influencer marketing, creator-led content, and performance-driven campaigns.

Exceptional communication, organizational, and stakeholder management skills.

Demonstrated ability to manage multiple clients, priorities, and partners with focus, resilience, and attention to detail.

Travel & Work Expectations

Travel required for client and internal meetings.

In-office presence highly recommended at least once per week (distance permitting).

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

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Compensation Range: USD $170,000.00 - USD $190,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to partici