Tuyển dụng Tư Vấn Khóa Học - Program Consultant And Support tại Hồ Chí Minh

Lead Generation & Prospect Development

• Generate leads through marketing campaigns, center activities, partnerships, referrals, community outreach, and proactive prospecting.
• Engage and follow up with prospective students and parents across multiple channels to build relationships and maximize enrollment opportunities.
• Maintain an accurate lead pipeline by recording interactions, tracking follow-ups, and updating prospect status in internal systems.

Consultations & Enrollment Conversion

• Conduct consultations to understand students’ learning needs, goals, and challenges; explain program offerings, curriculum pathways, schedules, and learning outcomes.
• Coordinate placement tests, recommend suitable programs, and guide families through enrollment while addressing concerns and achieving monthly enrollment targets.
• Achieve assigned performance targets and KPIs for the Program Consultant role.

Student Management & Learning Support

• Monitor students’ academic progress, attendance, and classroom behavior to identify learning gaps and potential concerns early.
• Collaborate with parents, teachers, and the Academic team to address academic or behavioral challenges and implement appropriate support plans.
• Coordinate student onboarding and class transitions to ensure a smooth start and positive learning experience.

Retention, Re-enrollment & Customer Experience

• Build strong relationships with students and parents through timely communication, regular progress updates, and responsive support.
• Drive re-enrollment by advising parents on students’ progress, upcoming course options, and suitable learning pathways.
• Handle inquiries, requests, and complaints promptly and professionally, proactively resolving concerns that may affect satisfaction or lead to student withdrawal.
• Monitor student retention, re-enrollment, and satisfaction indicators to identify improvement opportunities and strengthen long-term family relationships.
• Collect and analyze parent and student feedback, collaborating with relevant teams to address recurring issues and improve service quality and the overall learning experience.
• Achieve assigned performance targets and KPIs for the Program Consultant role.

Operational Coordination

• Partner with various internal teams (Sales, Academic, Admin) to ensure smooth transitions between academic quarters and consistent student support;
• Support tuition reminders, payment follow-ups, and collection processes in collaboration with the Finance team;
• Maintain accurate student records, progress updates, and parent interactions in internal systems.
• Support center events and extracurricular activities to strengthen student and parent engagement.

Yêu cầu ứng viên

• At least 2 years of experience in Sales, Business Development, Customer Service, or Student Services, preferably in education industries.
• Strong verbal and written communication skills in Vietnamese and English.
• Passion for education and helping children succeed.
• Proactive, results-driven, and customer-focused, with strong problem-solving and organizational skills.
• Detail-oriented, patient, and able to manage multiple priorities.
• Basic computer skills, with a willingness to learn new platforms and adopt AI tools to improve productivity and service quality.
• Ability to use AI to research leads, personalize communications, identify insights from feedback, standardize and automate processes to improve conversion, ensure efficiency and consistency.

Quyền lợi được hưởng

Compensation

• Competitive base salary and performance-based incentives (enrollment commissions and retention/re-enrollment bonuses per company policy);
• Mandatory social insurance is fully paid based on actual base salary;
• Phone provided and laptop provided or allowance for work purposes.

Employee Benefits

• Welcome kit on your first day;
• A voucher for welcome lunch with your team;
• A voucher upon passing probation;
• Private medical insurance and annual health check;
• Support for major life events;
• Special discounts for family and friends on E2 courses.

Milestone & Performance Rewards

• Sherpa Award for outstanding contributors;
• Work anniversaries recognition;
• Bi-annual performance bonus.

Work-Life Balance

• Unlimited paid-leave policy for full-time employees;
• Enjoy approximately 2-week Tet Holiday and 2-day Christmas;
• Department outings twice a year;
• Weekly Friday Refreshments;
• Participating in company-wide events.

Professional Development

• Substantial opportunity and training for career development;
• Advanced studies support for relevant courses or certifications;
• On-the-job training to grow your skills;
• Access to internal training and knowledge-sharing sessions.