Tuyển dụng Trainee Store Manager tại Hồ Chí Minh

- Customer satisfaction

• Ensure the quality of the products on the shelves and ensuring compliance with regulations.
• Supervise service of guests.
• Immediately remove or have removed the goods that would have been a visible deterioration rendering it unfit for consumption, as well as goods whose shelf life has passed, and immediately perform the good procedures (FIFO).
• Monitor and make sure the receipt of goods in good condition and those shipments to the store.
• Follow the good procedures of reception and with a good preservation.
• Watch and make sure that the goods to be sold in its department are in strict compliance with the law and any regulations or standards that may affect them.
• The SM has the flexibility to take all measures that he seems appropriate.
• Ensure that the obligations of display, labeling and billing are strictly respected.
• Supervise the price label procedures: every change of price must be done before deadline.
• Monitoring the good respect of price controls: 1 per weeks by department.
• Obtain for his or her department the quality of choice and presentation of products expected by customers
• Implement and enforce the AGM policy in the interests of customers.
• Control the presentation, the cleanliness and the storage for a perfect store from the opening to closing with the help of “Cleaning Specification” and the “Operational Checking Report”.
• Offer the best choice with respect of assortment structure (number of items by category, number of facing) in supervising the good respect of plannogrammes (Merchandising).
• Set up a readable presentation that facilitates the client's choice and purchase, while respecting the concept.
• Implement the site plan and planogrammes.
• Monitor the good respect of promotion campaigns (in time, display, volume, decoration, animation).
• In creating the event to attract and retain customers.
• Back up the customer's complaints in SM meeting in order to improve the offer, the customer service in AGM store.
• Attract and retain customers by offering an optimal quality of service
• Alert AGM Director of customer complaints and find the best solutions to implement.
• Optimize the good relationship with the customers to retain customers and increase average basket.
• Uphold and realize the ambition of the group.
• Supervise price control of competitor to help the Purchasing Dpt in order to define the best price.

- Act effectively on the organization

• Organize all activities for the best commercial offer and the best customer service
• Provide for the team organization (schedule, number of staff, tasks ...) in relation to events and seasonality by a good approach: study the offer, setting quantities, delivery dates, planning locations of centers of attraction, size of facings ...
• Study the competition and customer's behaviors (observation practices, benchmarking of new ideas ...).
• Develop families of products corresponding to specific needs or new customers (for products not available in the assortment warehouse).
• Establish relationships with some suppliers in addition to product range and regional or local.
• Organize the work of the team, and support the change
• Provide for the organization of working time based on customer flows and compliance with legal rules (planning, schedule).
• Supervise the work of his team on the following tasks: cleanliness, service standard, shelving.
• Supervise the planning schedules without create overtime for the best management of team.
• Expand the versatility and knowledge’s of employees.
• Explain and join the team to various changes (respect of goods flow, procedure, reception, plannogramme ...) by using the communication (fears and objections).
• Responsibility and work closely with the sellers and cashier and even more closely with the new comer.
• Supervise and monitor all phases of store operations with each supervisor in order to be every time in dynamic improvement - “Life in AGM” every week.
• Enforcing standards of hygiene, safety and working conditions
• Participate in networking and community life to support the Director and the Marketing Department to represent the image of AGM in the city.

- Employee Development

• Identify and develop skills
• Organize the integration of new employees: visit of store, presentation of team, introduction of products, safety rules, AGM policies and creation of the tandem (with a most experimented colleague).

- Organize the evaluation team by performing the following report

• 1 performance meeting for each supervisor and help the supervisor for the meeting for the staff (validation by the BU Director of the reporting).
• 1 KPI report per month for the store staff with the feedback of supervisors.
• 1 KPI report per quarter for the supervisors with the validation by the BU Director.
• Identify development opportunities, encourage mobility in the store and beyond, depending on the opportunities and processes set up by the company.
• Supervise the training schedule as needed for the staff in relation to your target.
• Delegating new tasks based on skills implemented.
• Facilitating meetings and relationships by offering the opportunity to express itself on all topics to involve teams in decision making.
• Inform the team on the results of the departments and inform on the economic and the company store.
• Supplement the Director for the conduct of any disciplinary proceedings, with the help of HR.
• Manager by example
• Develop team spirit and conviviality in store.
• To be fair in any situation, notably by explaining the criteria taken into account in decisions.
• Apply to oneself what is expected of the teams (punctuality, presentation, honesty, respect for others ....) Promote the values AGM.
• Staff Management and Development
• Organize the integration of new employees: visit of store, presentation of team, introduction of products, safety rules, AGM policies and creation of the tandem;
• Identify development opportunities, encourage mobility in the store and beyond, depending on the opportunities and processes set up by the company;
• Develop team spirit and conviviality in store.
• Yêu cầu công việc
• University degree in Business Administration, Quality Assurance, Supply Chain, etc.
• 8-10 years experienced in Retail, Supermarket and at least 5 years experienced at the same position.
• Leadership, coaching and management skills development experience with a large and diverse team.
• Good interpersonal and leadership skills.
• Good negotiation skills.
• Strong communication skills, presentation skills and influencing abilities.
• May require to working extra hours, exceeding the normal work days in view of completion of work or meeting deadlines.
• Has the ability to plan, organize and coordinate multi tasks.
• Problem analysis and problem-solving.
• Initiative, stress tolerance.
• Quyền lợi được hưởng
• Net salary, 13th-month salary, and gifts on public holidays and special occasions.
• Work 6 days per week with 1 day off per week, and 12 days of annual leave.
• Annual salary and career level reviews.
• Full coverage of Social Insurance, Health Insurance, and Unemployment Insurance.
• Regular training and development opportunities to enhance professional knowledge and skills.