Tech Support HCM (Open To IT Freshers, English Fluent, Follow Rotating Shifts)

• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.  
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.  
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.  
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.  
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement  
• Provides feedback to improve products to more senior engineers or technical advisors.  
• Identifies potential defects and escalates to more senior engineers to resolve.  
• Uses automated tools to deliver solutions for a wide range of issues.  
• Provides feedback on how to improve automated tools.  
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.   

Yêu cầu ứng viên

Education 

• Bachelor’s in Computer Science, Engineering, or a related field  

Communication & Interpersonal Skills: 

• Strong English proficiency (equivalent to IELTS 6.5+), with the ability to communicate confidently. 
• Outstanding customer service skills, emphasizing empathy, patience, and active listening. 

Professional Attributes: 

• Passion for technology and a desire to learn and grow within the IT industry. 
• Strong problem-solving and analytical skills. 
• Ability to work independently and as part of a team. 
• Adaptability and flexibility to work in a fast-paced environment. 

Shift Availability: Shift Availability: Willing to work any assigned shift within 7:00 AM – 10:00 PM (8 working hours + 1 break hour), as arranged by management.   

• 5 days/week (2 non-fixed days off - determined by the manager) 
• Includes holiday and Tet shifts as assigned, allowances provided per labor law 
• Any shift or schedule changes will be notified by the department head 

Quyền lợi được hưởng

• Salary at 100% during the probationary period. 
• 90% contribution of the gross salary to social insurance. 
• An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance. 
• Training offered 
• 20 days leave (12 days of annual leave and 8 days of sick leave)  
• Full working equipment will be provided. 
• Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract. 
• Activities: Birthday party, Employee engagement activities.