Tuyển dụng Senior Operation Excellence - Operations, SPX Express tại Hồ Chí Minh

1. Performance Governance and Target Setting

Own the performance evaluation of FLM, SOC, and LH functions and translate annual targets into structured, data-backed monthly performance targets aligned with regional and company objectives.

Model and monitor performance trends against target, identify risks early, and drive corrective actions with regional teams.

Facilitate cross-functional alignment and negotiation to finalize data-backed monthly targets with operations leadership.

2. KPI Governance and Performance Evaluation

Design and own the KPI evaluation framework to ensure transparent, consistent, and timely tracking of operational performance across the organization.

Provide daily KPI visibility to operations through structured reporting and dashboards.

Align with BI on KPI logic and data integrity; align with C&B to deliver accurate, on-time outputs for payroll and incentives.

Govern exclusion requests against objective, fair and independent standards across all regions.

Define and communicate the governance timelines across the KPI evaluation cycle.

Develop analytical reports to support operational performance management.

3. Operational Insights and Performance Improvement

Identify systemic performance gaps and improvement opportunities across regions through root-cause and variance analysis.

Provide structured recommendations and escalate improvement initiatives to relevant stakeholders to drive operational excellence.

Support cross-functional collaboration to address root causes and enhance overall operational performance.

4. KPI Framework Development and Strategic Alignment

Continuously evolve the KPI framework to match the company's strategic priorities across growth stages.

Design measurement frameworks for new service models and initiatives alongside existing standards.

Yêu cầu công việc

3y+ of experience in Finance, Economics, Accounting, Business Analytics, or a related quantitative discipline — or equivalent hands-on experience in performance

Strong analytical mindset with structured, framework-based problem-solving and critical thinking.

Advanced data-analysis capability and comfort with large operational datasets (Excel modeling essential; SQL/BI a plus).

Ability to translate complex operational data into clear insights and strategic recommendations.

Data-driven decision-making — every conclusion grounded in clear evidence and quantitative analysis.

Strong stakeholder management and communication across corporate teams, frontline operations, and blue-collar workforce.

Independence, objectivity, integrity and fairness in performance evaluation; composure in decision-making.

Continuous-improvement mindset — a track record of optimizing processes and enhancing performance against measurable targets.