Tuyển dụng Senior MarTech Solutions Consultant tại Hồ Chí Minh

1. Client Advisory & Business Consulting

Act as a trusted advisor and primary consulting contact for assigned enterprise clients.

Understand clients' business models, marketing strategies, customer lifecycle, and growth challenges.

Identify opportunities to improve customer acquisition, engagement, retention, loyalty, and customer lifetime value.

Proactively recommend MarTech use cases and strategies aligned with clients' business objectives.

Engage with marketing leaders, business stakeholders, and decision-makers to demonstrate solution value.

2. MarTech Solution Consulting

Translate business objectives into actionable solutions using Antsomi's CDP, CRM, Marketing Automation, Loyalty, and AI-powered capabilities.

Design customer segmentation strategies, personalized engagement journeys, and lifecycle marketing use cases.

Advise clients on campaign activation, omnichannel engagement, customer data utilization, and marketing performance measurement.

Collaborate with internal product and technical teams to validate solution feasibility.

Develop solution proposals, implementation roadmaps, and business use case documentation.

3. Solution Delivery & Project Management

Lead client-facing solution delivery from discovery and planning through implementation, UAT, and go-live.

Coordinate cross-functional teams, including Data Integration, Engineering, Product, and Operations.

Manage project scope, timelines, deliverables, dependencies, and client expectations.

Identify implementation risks, resolve blockers, and escalate critical issues appropriately.

Ensure solutions are implemented according to agreed business requirements and objectives.

4. Client Success & Business Outcomes

Drive product adoption and continuous value realization after implementation.

Monitor client usage, business KPIs, and marketing performance to identify improvement opportunities.

Conduct regular business reviews to demonstrate delivered value, performance insights, and recommended actions.

Proactively identify adoption gaps, client dissatisfaction, and potential churn risks.

Collaborate with Account Management and Commercial teams to support client retention, renewals, and expansion opportunities.

5. Internal Collaboration & Knowledge Sharing

Provide structured client feedback to Product and Engineering teams.

Share MarTech consulting best practices, reusable use cases, and implementation playbooks.

Mentor Junior Consultants and support their professional development.

Contribute to improving Antsomi's client engagement and solution delivery processes.

Yêu cầu

• Must Have
• 4+ years of relevant experience in MarTech, CRM, Marketing Automation, Digital Marketing Consulting, Customer Success, or related client-facing roles.
• Practical understanding of customer lifecycle marketing, segmentation, personalization, and campaign strategy.
• Ability to understand business challenges and translate them into actionable technology solutions.
• Experience working directly with clients and managing multiple stakeholders.
• Strong consulting, communication, presentation, and problem-solving skills.
• Experience coordinating cross-functional projects and managing client expectations.
• Ability to interpret marketing performance data and connect solution adoption to business outcomes.
• Good command of English for business communication.
• Nice to Have
• Hands-on experience with CDP, CRM, Marketing Automation, or Customer Engagement platforms such as Salesforce, Adobe, Braze, Insider, MoEngage, CleverTap, or similar solutions.
• Experience in Retail, E-commerce, F&B, Financial Services, or other customer-centric industries.
• Familiarity with customer data structures, API integration concepts, SQL, or marketing analytics.
• Experience conducting business reviews, identifying account growth opportunities, or supporting client renewals.

Quyền lợi

Compensation & Bonuses

Competitive salary commensurate with ability; performance-based bonuses awarded annually and upon project completion.

Allowances & Perks

Lunch and parking allowances. A comfortable workspace featuring a pantry stocked with snacks, tea, and coffee. Laptop provided for work.

Work Environment

Flexible working arrangements and various company benefits (team building, holiday celebrations, etc.).

Health

Annual general health check-up program.