Senior Leasing Administrator

RESPONSIBILITY:
Support the sales department to perform factory leasing activities and take care of customers.
Draft and manage documents related to business activities: making quotations, drafting contracts, other documents.
Support to build, update data and reports of the department.
Receive customer inquiries, requests, and complaints via phone, online chat, email, or in-person; provide accurate and timely responses.
Coordinate with relevant departments and follow up to ensure all customer inquiries, requests, and complaints are resolved within the company’s specified timeframes or as committed to customers.
Conduct customer satisfaction surveys through online platforms, email, or face-to-face interactions as appropriate, and perform periodic written surveys to gather feedback on products and services provided by BKIM under the KTG Industrial brand.
Build and maintain strong relationships with key stakeholders including customers, authorities, suppliers, industry representatives, and internal departments to ensure a smooth customer service process.
Support the development of customer service policies and procedures to enhance service quality and operational efficiency.
Ensure strict compliance with customer service protocols and company regulations.
Continuously update knowledge of BKIM-managed KTG Industrial products and services and stay informed about any changes.
Participate in seminars, conferences, exhibitions, and relevant training programs as assigned.
Perform other duties as assigned by the supervisor.
Maintain accurate records of customer interactions using CRM systems and update information in Yardi
POSITION REQUIREMENTS
1. Degree/Certificate Requirements
Academic level: College and above
Major: Real Estate, Business, Hotel Management or its equivalent.
English: English/ Chinese/ Japanese / Korean
Computer: Proficient in the use of office software and CRM
Other requirements (if any): Experience working in a corporate customer service position is preferred
2. Required Experience/Knowledge
Expertise: Have experience in CS of Business Park, industrial and office spaces will be preferred.
Experience: 3-5 years of experience (business, assistant, secretary, customer service...)
3. Requirements for qualities, personality/skills, abilities
Skill:
Presentation skill
Documentation and document management skills
Ability
Capture work quickly, manage, organize and implement scientific and optimal work.
Self-motivated, organized, and attentive to detail, with the ability to multitask and consistently meet deadlines
Sensitivity, initiative and high sense of responsibility at work.
Inspiring and positive thinking.
Withstand high work pressure.
Personality/Attitude
Professional, flexible.
Honest, fair, objective and progressive.
Other
Good appearance, agile, making a good impression.
Good health.
Having relationship with the government bodies is an advantage
Learning through IT or accounting is an advantage
Ngành nghề: Bất động sản, Dịch vụ khách hàng, Nhà hàng / Khách sạn
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hà Nội