Tuyển dụng Senior Leasing Administrator tại Hà Nội

RESPONSIBILITY

• Support the sales department to perform factory leasing activities and take care of customers.
• Draft and manage documents related to business activities: making quotations, drafting contracts, other documents.
• Support to build, update data and reports of the department.
• Receive customer inquiries, requests, and complaints via phone, online chat, email, or in-person; provide accurate and timely responses.
• Coordinate with relevant departments and follow up to ensure all customer inquiries, requests, and complaints are resolved within the company’s specified timeframes or as committed to customers.
• Conduct customer satisfaction surveys through online platforms, email, or face-to-face interactions as appropriate, and perform periodic written surveys to gather feedback on products and services provided by BKIM under the KTG Industrial brand.
• Build and maintain strong relationships with key stakeholders including customers, authorities, suppliers, industry representatives, and internal departments to ensure a smooth customer service process.
• Support the development of customer service policies and procedures to enhance service quality and operational efficiency.
• Ensure strict compliance with customer service protocols and company regulations.
• Continuously update knowledge of BKIM-managed KTG Industrial products and services and stay informed about any changes.
• Participate in seminars, conferences, exhibitions, and relevant training programs as assigned.
• Perform other duties as assigned by the supervisor.
• Maintain accurate records of customer interactions using CRM systems and update information in Yardi

POSITION REQUIREMENTS

• 1. Degree/Certificate Requirements
• Academic level: College and above
• Major: Real Estate, Business, Hotel Management or its equivalent.
• English: English/ Chinese/ Japanese / Korean
• Computer: Proficient in the use of office software and CRM
• Other requirements (if any): Experience working in a corporate customer service position is preferred
• 2. Required Experience/Knowledge
• Expertise: Have experience in CS of Business Park, industrial and office spaces will be preferred.
• Experience: 3-5 years of experience (business, assistant, secretary, customer service...)
• 3. Requirements for qualities, personality/skills, abilities

Skill

• Presentation skill
• Documentation and document management skills
• Ability
• Capture work quickly, manage, organize and implement scientific and optimal work.
• Self-motivated, organized, and attentive to detail, with the ability to multitask and consistently meet deadlines
• Sensitivity, initiative and high sense of responsibility at work.
• Inspiring and positive thinking.
• Withstand high work pressure.
• Personality/Attitude
• Professional, flexible.
• Honest, fair, objective and progressive.
• Other
• Good appearance, agile, making a good impression.
• Good health.
• Having relationship with the government bodies is an advantage
• Learning through IT or accounting is an advantage