Tuyển dụng Senior Brand Account (Social Commerce) tại Hồ Chí Minh

About Us:

AIRR Labs, headquartered in Singapore, is a leading e-commerce enabler in Southeast Asia, specializing in FMCG, Beauty, and Lifestyle brands on platforms like TikTok Shop, Shopee, and Lazada. The company provides comprehensive digital commerce solutions, including content strategy, performance marketing, store management, short-form video production, livestreaming, and multi-channel fulfillment.

About the role:

The Senior Brand Account will own end-to-end account management for a portfolio of brand clients, from pitching and planning through execution and performance evaluation. Reporting directly to the Head of Social Commerce, this role is a strategic partner to clients — advising on social commerce strategy across TikTok and emerging platforms — with the opportunity to lead and develop a team, contingent on demonstrated capability and performance. The ideal candidate combines strong client-facing account management experience with a data-driven mindset and leadership potential, thriving in a fast-paced, cross-functional environment.

Job Responsibilities:

Account & Project Management

• Own end-to-end project management from planning, pitching, and execution to performance evaluation.
• Be the main point of contact for clients, ensuring smooth and professional day-to-day communication.
• Manage project timelines, deliverables, and budgets with accuracy and efficiency.
• Build and nurture strong client relationships while proactively identifying opportunities for growth.
• Offer strategic recommendations and solutions tailored to client objectives and market trends.

Social Commerce Strategy

• Develop and implement innovative social commerce strategies, especially on platforms like TikTok and emerging channels.
• Collaborate with internal teams (social media, creative, content, and production) to ensure cohesive campaign execution that aligns with brand goals.
• Stay up-to-date with the latest trends and best practices in social commerce, the creator economy, and consumer behavior.

Budget & Performance Management

• Manage and allocate budgets across different social commerce activities (e.g., affiliate, content production) to ensure cost-effectiveness and ROI.
• Monitor campaign and project performance using dashboards and reports.
• Translate data into actionable insights and optimize strategies based on performance metrics.
• Team Leadership (upon demonstrated readiness)
• Lead, coach, and develop a high-performing team to meet both individual and collective goals.
• Provide clear direction, constructive feedback, and ongoing support to ensure continuous growth and performance.
• Delegate tasks effectively, ensuring clarity of ownership and efficient execution across the team.
• Note: Team leadership responsibilities will be assigned based on the candidate’s demonstrated capability and performance; candidates without prior people-management experience are still encouraged to apply if they show strong leadership potential.

Yêu cầu công việc

• 5 - 8 years of experience in account management, ideally within an MCN, e-commerce enabler, or marketing agency environment.
• Strong understanding of TikTok, social commerce trends, and the digital media landscape.
• Demonstrated experience in budget management and performance analysis using data dashboards and reports.
• Excellent communication, presentation, and negotiation skills with a proven ability to manage and influence clients at all levels.
• Strong logical thinking and analytical mindset — able to make data-driven decisions and solve problems effectively.
• Highly collaborative with excellent attention to detail, organizational skills, and the ability to manage multiple complex projects under tight deadlines.
• Leadership capabilities and/or experience managing and mentoring a team strongly preferred; candidates with strong leadership potential but limited formal people-management experience will also be considered.

Quyền lợi

• Chăm sóc sức khoẻ:

  BIC health insurance and periodic health check-ups

• Nghỉ phép có lương:

  12 days of paid annual leave, plus additional company recharge days

• Máy tính xách tay:

  Laptop, monitor and other work equipment provided as required by the role

• Cơ hội du lịch:

  Annual company trip

• Khác:

  Training and development programs, both in Vietnam and overseas, tailored to different levels and departments