Tuyển dụng Reservation Agent (Nhân Viên Đặt Phòng) tại Hồ Chí Minh

• This position is responsible responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.
• Handle reservations via phone, email, online systems, or through travel agents and internal departments.
• Maintain up-to-date knowledge of room types, layouts, rates, availability, and promotional packages.
• Create, update, and organize reservation records, including confirmations, cancellations, and modifications.
• Ensure accurate coding of reservations according to hotel policies, including deposits and no- show rules.
• Communicate reservation details clearly with the front desk and other relevant departments.
• Support room revenue forecasting by tracking availability and trends in demand.
• Assist with preregistration and prepare daily arrival reports for operational planning.
• Respond to guest inquiries promptly and courteously, maintaining a professional and tidy work area.
• Coordinate guest travel arrangements and promote hotel services to enhance guest satisfaction.
• Perform additional tasks such as rate configuration, GDS/IDS updates, and reception support as needed.

Yêu cầu công việc

• Education: At least Bachelor degree or equivalent.
• Profession: Economics, Business Administration.
• Language: Outstanding verbal and written communication in both Vietnamese and English.
• Computer: Good working knowledge of applicant of Microsoft software, SMILE software.
• Experience: At least 3 years of experience in a similar position in the travel industry.
• Skill: Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus.
• Customer service-oriented.
• Well-organized and responsible with an aptitude for problem-solving.
• A team player with a high level of dedication.
• Others: Willing to travel.

Quyền lợi được hưởng

• Competitive salary with performance-based bonuses
• Comprehensive health insurance package
• Annual leave days
• Training & development programs
• Monthly meal allowances
• Team building trips and employee engagement activities
• Supportive, dynamic, and growth-oriented working environment.