Tuyển dụng Quản Lý Quan Hệ Khách Hàng (Relationship Manager) tại Hà Nội

Position Overview

Build and manage relationships with HNW/UHNW clients and high-level networks, generate qualified business opportunities and convert them into Membership and Villa sales, while consistently delivering the project’s ultra-luxury brand and client experience.

Key Responsibilities

• Develop and manage a portfolio of HNW/UHNW clients, from prospecting and relationship building through site visits, negotiation, closing and post-sale engagement.

• Leverage personal and professional networks to identify qualified prospects, referrals and new business opportunities.

• Manage relationships with sales agents and strategic partners, supporting lead generation, client introductions, sales activities and follow-up.

• Deliver personalised client consultations, presentations, site visits and project experiences, with strong knowledge of the project, product and brand.

• Manage the sales journey with a consultative, relationship-led approach, including follow up, booking coordination and closing.

• Represent the brand at all times, ensuring professionalism, discretion, presentation and service quality meet ultra-luxury standards.

• Support Sales Admin with sales paperwork, booking documentation, contracts and transaction requirements.

• Manage client gifting and personalised relationship touchpoints, coordinating with

• Marketing and relevant vendors to ensure appropriate timing, quality and brand standards.

• Maintain accurate CRM records, client profiles, engagement history, pipeline and sales activities.

• Develop existing relationships through upselling, cross-selling, referrals, private events and personalised engagement.

• Bachelor’s

Yêu cầu công việc

• Bachelor’s degree or diploma in Business, Marketing, Real Estate, Hospitality or a related field.

• 5-8 years of experience in luxury real estate, branded residences, luxury hospitality, private banking, wealth management, luxury retail or other high-value relationship-based businesses.

• Proven track record in HNW/UHNW client development, relationship management and high-value sales.

• Strong personal and professional network among senior business leaders, HNW/UHNW

• clients, family offices, private networks or strategic referral sources.

• Demonstrated ability to open doors, build trust at senior levels and generate qualified business opportunities.

• Strong consultative selling, negotiation, presentation, clienteling and business development skills.

• Excellent understanding of luxury brand standards, client experience, discretion and relationship management.

• Strong CRM discipline and ability to use client data and insights to manage and develop a quality pipeline.

• Fluent in English and Vietnamese; additional languages are an advantage.

• Highly polished, commercially driven, discreet and confident engaging with senior and high-profile clientele.

Quyền lợi

• Thưởng: Theo quy định của công ty