Nhân Viên Lễ Tân/Lễ Tân Văn Phòng (Admin Cum Receptionist | Nghỉ T7, Cn) Tại Quận 1, Hồ Chí Minh

I. Reception & Front Office Administration

• Welcome and assist visitors, guests and employees professionally.
• Manage visitor registration, access procedures and reception records.
• Handle incoming calls, emails, mail and courier services.
• Manage meeting room bookings and visitor arrangements.
• Maintain reception area, supplies and administrative records.
• Support document preparation, filing, printing and scanning.
• Ensure compliance with Client SOPs.

II. Facility Coordination

• Coordinate daily facility operations and site inspections.
• Receive, record and follow up facility/service requests.
• Coordinate service teams to ensure timely resolution.
• Monitor service quality against agreed SLA/KPI.
• Escalate urgent issues and outstanding matters appropriately.

III. Vendor & Service Provider Coordination

• Coordinate cleaning, maintenance, pest control and other vendors.
• Monitor vendor attendance, service quality and compliance.
• Coordinate vendor access, scheduling and work permits.
• Follow up corrective actions and maintain service records.
• Report vendor issues to the Facility/Account Manager.

IV. Customer Service & Communication

• Act as the first point of contact for facility-related requests.
• Handle inquiries and basic complaints professionally.
• Communicate clearly with Client, employees and service providers.
• Ensure requests and issues are properly documented and resolved.

V. Reporting & Administration

• Maintain daily checklists, reception and facility inspection reports.
• Update maintenance/request, vendor attendance and service records.
• Track inventory, meeting room bookings and SLA/KPI performance.
• Prepare monthly service reports and incident reports as required.

Yêu cầu công việc

• 3–4 years of relevant experience in Reception, Front Office Administration, Facility Management, Office Administration, or Customer Service.
• Good command of English communication, both verbal and written.
• Ability to work independently and coordinate effectively with clients, employees, vendors, and service providers.
• Good problem-solving skills with the ability to handle urgent requests and escalate issues when necessary.
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook).

Quyền lợi được hưởng

• Competitive salary based on experience and qualifications.
• Monday to Friday working schedule.
• Working hours: 8:30 AM – 5:30 PM, with a 1-hour lunch break.
• Annual leave and public holidays in accordance with Vietnamese labor regulations.
• Social insurance, health insurance, and unemployment insurance in accordance with applicable regulations.
• Professional and friendly working environment.
• Opportunities to develop skills and gain experience in Facility Management, Front Office Administration, and Customer Service.
• Training and guidance to improve professional and communication skills.
• Opportunities for career development and internal advancement.
• Performance recognition and other company benefits according to company policy.