Tuyển dụng Nhân Viên Lễ Tân Khách Sạn tại Hồ Chí Minh

• To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.
• To develop a close and harmonious working relationship with housekeeping and all hotel departments.
• Attend training and meetings as required.
• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Have a complete knowledge of hotel policies and procedures.
• Report health, safety, and security hazards to the assistant manager-front office, and/or manager on duty.
• Ensure front desk is clean and tidy at all times.
• To perform check-in, check-out and cashiering for hotel guests.
• Suggest alternatives to meet customer needs in terms of product features and benefits.
• Offer information and services where appropriate.
• Thank customers and invite our guests to return.
• Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
• Complete all shift duties as outlined on shift check list prior to the end of shift.
• Handle reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.
• Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.
• Ensure float is maintained at a constant level as issued by accounting department.
• Carry out requests as directed by hotel management.
• Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.
• Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.

Yêu cầu công việc

• At least Bachelor degree in any field.
• New graduate who taken internship in related field or at least 1 year experience in front office.
• Good inter-personality skill and outgoing, friendly.
• Strong in English communication skill.
• Strong in problem solving skills, and execution of work.

Quyền lợi được hưởng

• Mức lương cạnh tranh và thưởng hiệu suất hàng tháng.
• Chỉ làm 24 ngày công trong một kỳ lương.
• Hỗ trợ 02 bữa ăn trong một ca làm việc 8 tiếng.
• Được hưởng bảo hiểm xã hội, bảo hiểm y tế và bảo hiểm thất nghiệp theo quy định của pháp luật.
• Nghỉ phép 14 ngày trong năm, cùng với các ngày nghỉ lễ theo luật định.
• Cơ hội tham gia các khóa đào tạo và phát triển nghề nghiệp để nâng cao kỹ năng và thăng tiến trong công việc.
• Môi trường làm việc thân thiện, chuyên nghiệp, với các hoạt động tập thể và sự kiện nội bộ thường xuyên.