Modern Trade Operations Manager (North)

Sales Operations

- Direct and supervise the implementation of sales plans and activities within the assigned region to achieve targets on revenue, growth, market share, product visibility, and display standards.

- Coordinate with Key Account Managers (KAM) to execute sales initiatives and ensure effective utilization of assets, POSM, and promotional tools.

- Analyze and evaluate employee KPIs regularly, propose corrective actions, and monitor execution to meet objectives.

Partner and Market Development

- Collaborate with KAM to strengthen partnerships with supermarket chains and explore new business opportunities.

- Monitor compliance with contractual agreements, planograms, and display standards.

- Ensure product availability and visibility at all points of sale and assess the effectiveness of promotional programs.

- Provide market insights and propose action plans to improve competitiveness and drive growth.

Team Development

- Recruit, train, and evaluate team members to ensure high performance.

- Guide and enforce adherence to operational processes and standards, including the use of management applications and reporting systems.

Customer Relationship & Service Management

- Assess service quality provided to supermarkets (ordering, delivery, returns, stock rotation, handling damaged or near-expiry goods).

- Build and maintain strong relationships with supermarket management and resolve complaints promptly and effectively.

Budget and Cost Management

- Manage and control operational budgets and costs, ensuring efficient resource allocation and cost-effectiveness.

Other Responsibilities

- Perform additional tasks as assigned by management.

Yêu cầu công việc

Education

- Bachelor’s degree, preferably in Marketing or Business Administration.

Experience

- Minimum 6 years of professional experience, including at least 2 years in a similar managerial role within multinational or large-scale companies in dairy, food, or FMCG (preferably dairy).

- Proven experience in managing sales operations for supermarket channels or chain stores.

Knowledge and Skills

- Strong understanding of brand/category management and business planning.

- Excellent analytical, planning, and budgeting skills.

- Proficiency in negotiation, presentation, problem-solving, decision-making, recruitment, training, and team building.

- Ability to establish and maintain cooperative relationships with customers and partners.

- Proficient in MS Office; fluent in English.

Other Requirements

- Integrity, commitment, and team spirit.

- Willingness to travel frequently and work under high pressure, including extended hours when necessary.

Quyền lợi

• Thưởng: Chế độ lương bổng và đãi ngộ xứng đáng
• Chăm sóc sức khoẻ: Chế độ chăm sóc sức khỏe toàn diện
• Đào tạo: Chương trình đào tạo giúp nhân viên phát triển