E-commerce Operations Manager

Application Performance:
Provide knowledge and experience collaborating with E-commerce department to define operational requirements for a comprehensive platform, improving customer experience through seamless functional workflows.
Collaborate with internal/external teams to ensure smooth operations on the application, website, and others online channels.
Lead the execution of all campaign/promotions that requires well running throughs online channels.
Keep on track with market trend to ensure the application/communication is highly attractive to users and easy to execute.
Operations Supporting
Collaborate with B2B, OM, MKT to ensure correct assortment in use to build up traffic to E-commerce channels.
Ensure good campaigns that fit customer demand and competitiveness in the market.
Manage daily operations to ensure implementation efficiency including the correction of all updates, offers, assortments, troubleshooting and improvements.
Conduct training and create training documents, guideline to store team to enhance customer experiments and team conduction.
Analytic and Reporting:
Utilize analytics tools to monitor key performance indicators (KPIs) related to user growth, sales, efficiency.
Tracking, following up all relevant reports, providing insights and recommendations for continuous improvement.
Requirement:
University Degree, preferably in Economics, Business Management, or related fields.
Proven experience in E-commerce with a specific focus on user growth, performance marketing, and SEO.
Strong analytical skills and proficiency in using analytics tools.
Up-to-date knowledge of user growth, performance marketing, and SEO best practices and industry trends.
Ability to lead and coach store team as well as collaborate with different cross-functional teams.
Fluency in English and Vietnamese.