Tuyển dụng Documentation Supervisor - Làm Tại Hải Phòng

Team Management

• Manage and control team workload and productivity to ensure that all shipments are handled properly and on time, avoiding penalties, losses, and customer complaints.
• Review and keep the team updated on all company policies and SOPs, and provide clear instructions to team members. Ensure that all policies and SOPs are strictly followed.
• Train new staff and support team members in handling complex documentation issues and escalated cases.
• Complete other tasks and projects assigned by management.

Daily Operation Tasks

• Run the report in the system daily to monitor shipments by day/week, ensure that no shipment is missed, and make sure all tasks are completed before the deadline.
• Handle and supervise daily documentation activities for import/export shipments, including SI/VGM, Bill of Lading, AMS/ACI/ISF/eMNF filing, etc.
• Follow up on carrier notices such as vessel delays, vessel changes, commodity changes, or any changes from shippers, and ensure timely updates.
• Send Pre-alert, SA (Shipping Advice), P/L, C/I, and other required documents to agents according to deadlines and the agent's SOP, follow up to ensure the shipment is delivered smoothly.
• Check ocean freight, local charges, and any additional charges with carriers, and arrange payment requests with the Accountant.
• Issue Debit Notes to customers/overseas partners for each shipment.
• Trace shipments and provide timely updates to customers and overseas partners.
• Complete assigned tasks as required.
• Maintain and build good relationships with carriers, customers, and suppliers, and coordinate with other departments to support the successful operation of the business.
• Report directly to the Manager on a daily/weekly/monthly basis and perform tasks assigned by the Manager.

Interview & Work Location

• Online Interview
• Work location: Ngo Quyen Ward, Hai Phong City, Vietnam

Yêu cầu ứng viên

• Diploma/Degree, preferably in Shipping Operations, Logistics, or a related field.
• Managerial or supervisory experience is preferred.
• At least 5 years of experience working in/with logistics freight forwarders. Experience in US/EU trade lanes is an advantage.
• Able to work effectively in a fast-paced environment.
• Must be able/willing to work flexible hours, including weekends and public holidays, when required.
• Ability to work independently, with good interpersonal and communication skills.
• Careful, responsible, dynamic, enthusiastic, and hardworking.
• Good command of English.

Quyền lợi được hưởng

• Salary: Negotiable depending on experience and qualifications.
• Full salary during probation period.
• Full social insurance based on gross salary.
• Healthcare insurance package.
• Stable and supportive working environment.
• Friendly and supportive team.
• International working environment with opportunities to learn and develop professionally.
• Opportunity to gain hands-on experience and develop in the freight forwarding industry.