Tuyển dụng [District 7] Case Resolution Specialist tại Hồ Chí Minh

- Receive, Investigate and handle complain through assigned channels, ensuring timely and accurate resolution.

- Proactively coordinate with Branches and relevant Head Office departments to identify root causes and provide approriate solution to customer.

- Follow up on pending cases and ensure complains are resolved within the defined SLA.

- Communicate professionally and empathetically with customers to understand their concerns and ensure timely feedback.

- Promptly escalate complex complain to the higher level for further investigate and resolution.

- Track and report complaint trends, recurring issues, customer feedback to improve banking service quality and the customer experience.

- Ensure all complaint handling process complies with the Bank's policies, procedures, and operational standards.

- Perform other tasks as assigned by the Line Manager and within HCC scope of work.

Yêu cầu công việc

- Working Experience: From 2+ year of experience in Contact Center, Complaint Handling, Banking or customer service environment.

- Good problem-solving skill, identify appropriate solutions, coordinate with relevant stakeholders, and drive cases to final resolution.

- Strong communication and interpersonal skills to effectively work with customers, Branches, and internal departments.

- High sense of responsibility, proactive follow-up and strong commitment to completing assignments.

- Ability to manage multiple cases and prioritize work effectively while meeting SLA requirements.

- Proactive, accountable, detail-oriented, confident, productivity.

Quyền lợi

• Chăm sóc sức khoẻ: Social insurance & Health care insurance
• Nghỉ phép có lương: Training and Development