Tuyển dụng Customer Service Officer – Pet Hospital (Fresher Welcome) tại Hồ Chí Minh

Key Responsibilities

• Serve as 'Ambassadors' – creating and maintaining goodwill for the hospital, while stationed at the front desk in the reception area.
• Answer and triage phone calls, emails, messages from clients.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Make calls, follow up and update on lists of customers.
• Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Relay appropriate information to/from clients to doctors and/or management.
• Quickly understand client needs and initiate the process of meeting those needs.
• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
• Maintain proper documentation in the electronic medical record.
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
• Present and explain fee estimates for treatment/surgery to clients.
• Process payment transactions.

What We Are Looking For

• Good English communication skills.
• No experience or up to 1 year of experience.
• Phone skills and client service skills (plus).
• Friendly, outgoing, 'people-oriented' personality.
• Well groomed, organized, and detail oriented.
• Ability to handle money accurately and honestly.
• Sound decision-making skills.
• Ability to multi-task while working in a stressful environment.

What You Will Get

• Negotiation Salary. Competitive remuneration package
• Dynamic, supportive environment
• International Company with many different nationalities. Work an international working environment
• Year-End Salary Review
• A rewarding & meaningful role where you make a difference in pets' lives
• Frequent Team Building Activities