Tuyển dụng CUSTOMER SERVICE MANAGER (28013) tại Hồ Chí Minh

A. Delivery Management

Operate Delivery Operations

• Develop delivery plans and schedules for hospitals/partners.
• Assign and supervise the work of delivery staff.
• Ensure that dirty laundry is received and clean laundry is delivered according to procedures and on time.

Control the Delivery Process

• Supervise the counting, sorting, and processing of laundry at the delivery point.
• Monitor and promptly address any issues that arise: shortages, loss, damage.
• Check the quality of packaging, transportation, and the condition of linens before delivery to customers.

Manage Personnel and Delivery Vehicles

• Manage trolleys, transport vehicles, and support tools at the hospital.
• Train and guide new staff on delivery procedures.
• Recommend additional personnel and supplies as needed.
• B. Customer Service Management

Receiving and Handling Feedback

• Receiving information from hospitals/partners regarding laundry service quality.
• Analyzing the causes and coordinating with relevant departments to develop solutions.
• Reporting and proposing process improvements to enhance customer satisfaction.

Managing Contracts and Service Terms

• Monitoring the progress of service contract terms.
• Ensuring the quality and quantity of services provided meet commitments.
• Coordinating with departments to address emerging requests from hospitals.

Building Customer Relationships

• Maintaining good relationships with fabric warehouse managers and relevant departments at the hospital.
• Conducting regular/ad hoc meetings to discuss service quality.
• Collecting and analyzing customer feedback to improve services.

Internal Management and Reporting

• Prepare periodic reports on customer service activities and propose improvement plans.
• Coordinate with the logistics, production, and management departments to resolve arising issues.
• Organize training and guidance for customer service staff on communication skills and problem-solving.
• Yêu cầu công việc
• Graduated from College
• Minimum 3-5 years of experience in logistics and customer service, including at least 2 years in a management position.
• Communication in English (Intermediate level) or Japanese (N3 level)
• Basic understanding of service contract management, transportation management, and warehousing.
• Strong leadership, communication, and negotiation skills.
• Team management and operational planning.
• Quyền lợi được hưởng
• Telephone allowance
• Work equipment allowance
• Computer provided
• Social insurance, annual health check-ups
• 13th-month bonus