Tuyển dụng Customer Service Executive – Logistics/Freight Forwarding tại Hồ Chí Minh

• Act as the first point of contact for customers on shipping, transport, and logistics services.
• Handle booking requests, shipping instructions, and documentation requirements.
• Respond promptly to inquiries regarding shipment status, schedules, and rates.

• Coordinate with internal departments (sales, operations, warehouse, documentation, billing) to ensure timely service delivery.
• Liaise with carriers, airlines, trucking companies, and overseas agents for smooth execution of shipments.
• Monitor and update customers on shipment progress (ETA/ETD, delays, exceptions).

• Verify and process shipping documents (BL/AWB, commercial invoice, packing list, customs papers).
• Ensure compliance with local and international trade regulations.
• Assist customers with claims, cargo insurance, or dispute resolution if necessary.

• Investigate and resolve shipment issues such as delays, damages, or misrouting.ư
• Provide solutions to customers while minimizing cost and service impact.

• Maintain accurate records of customer interactions and shipments.
• Prepare weekly/monthly service performance reports.
• Support management in improving SOPs and customer experience.

Yêu cầu ứng viên

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
• 1–3 years of experience in logistics/freight forwarding/shipping customer service (preferred).
• Experience in handling U.S.-bound shipments is an advantage.
• Strong communication skills in English (written & spoken); additional languages a plus.
• Good knowledge of Incoterms, shipping documentation, and international trade practices.
• Proficient in MS Office and logistics software (FAST).
• Ability to multitask, prioritize, and work under pressure.
• Customer-oriented mindset with problem-solving skills.

Quyền lợi được hưởng

• Attractive salary commensurate with work experience, reviewed annually (normally in April).
• Promotion opportunities based on qualifications and contributions.
• Company allowance: 12 full-paid annual leave days, public holidays, competitive compensation & benefits package.
• Commission for sales directly related to the amount sold.
• Participation in company training programs.
• Health & social insurance in accordance with labor law.
• Annual company trip, health check, and 13th month salary (depending on length of service).