Tuyển dụng Customer Experience & Product Support tại Hồ Chí Minh

Position Summary

The Customer Experience & Product Support position is responsible for enhancing customer engagement, driving lead generation and sales conversion, supporting customer experience initiatives, organizing Canon activities and events, and managing demonstration equipment and facilities. The position plays a key role in building relationships with customers and partners while contributing to Canon's business growth through customer interactions and product experience programs.

Key Responsibilities

1. Customer Experience & Product Demonstration

• Welcome and engage customers and partners visiting Canon Business Space and other Canon activities.

• Facilitate product demonstrations and hands-on experiences of Canon imaging products and solutions.

• Provide professional product consultation and customer support to ensure positive customer experience.

• Support customer inquiries, product registration, and related customer service activities.

2. Customer Engagement, Lead Generation and sales conversion

• Generate leads and gather customer insights through Canon activities, events, and engagement programs.

• Build and maintain strong relationships with customers, partners, and key stakeholders.

• Convert qualified leads to sales opportunities and contributes to sales achievement.

3. Event, Workshop, Livestream & Community Support

• Plan & Execute workshops, training classes, product launches, livestreams, podcasts, community events and customer engagement activities.

4. Equipment & Facility Management

• Coordinate equipment loans following Mar-com team requests for customers, KOLs, agencies, and business partners.

• Manage and maintain equipment to ensure it remains organized, fully operational, and ready for customer activities and events.

• Support the daily operation and maintenance of Canon Business Space, including demo and livestream areas.

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Yêu cầu công việc

Qualifications & Requirements

• Diploma or bachelor’s degree in marketing, Communications, Multimedia, Photography, Business Administration, or related disciplines.

• Minimum 4-6 years of relevant working experience.

• Photography and videography knowledge is a mandatory requirement, including understanding of camera systems, lenses, shooting techniques, lighting fundamentals, and content creation workflows.

• Hands-on experiences with cameras and lenses, with the ability to conduct product demonstrations, provide recommendations, and support customer education activities.

• Good communication, presentation, and interpersonal skills.

• Good command of spoken & written English.

• Customer-focused mindset with the ability to engage professionally with customers and partners.

• Organized, proactive, and detail oriented.

• Ability to manage multiple tasks and work effectively in a dynamic environment.

• Willingness to work flexible hours, including weekends, and travel for events when required.

• Proficiency in Microsoft Office applications.

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Success Metrics

• Customer satisfaction and quality of engagement.

• Lead generation and sales results achieved through Canon activities.

• Growth and retention of customer relationships.

• Successful execution of workshops, events, and experience activities.

• Effective management and readiness of demonstration equipment and facilities.

Quyền lợi

• Chăm sóc sức khoẻ: Insurance and Paid-leaves as required by Labor Law.
• Nghỉ phép có lương: Annual leave from 14 to 21 days…
• Nhà trẻ: Taxi card, health check, telephone allowance.