Tuyển dụng Customer Care & Order Operations Vietnam Lead tại Hồ Chí Minh

The ideal candidate will Lead strategic direction and operational management for Vietnam Customer Care & Order Operations (CCOO) with goal to exceed overall customer service expectations, and fulfil Medtronic's goals for Service, Cost, Quality, Inventory, Revenue, OHS and ID&E. This role is responsible for order management, Field Inventory, Go-direct/Forward Stocking Location activity management, Order to Cash program management & deployment with focus on transactional and non-clinical customers.

Responsibilities may include the following and other duties as assigned:

- Contribute to channel, Go-direct and Offer to Cash strategy, linking in with APAC & SEA Customer Care & Order Operations strategy within Vietnam CC&OO team

- Key Business partner in Vietnam CCOO organization, orchestrating end to end offer to cash journey to deliver seamless transactional customer experience

- Efficient operational performance and resource deployment

- Deploy standards (systems, processes, tools) within Vietnam

- Deliver on regional and Global Customer Care annual goals & objectives

- Close partnership with commercial organizations to enable Vietnam Revenue targets

- Orchestrate end to end customer order fulfilment process working with GSC functions: Demand Planning, Supply Network and DRP Planning, Deliver Operations, Trade Operations

- Close partnerships with the Customer Care COE’s on the creation of global standards

- GO&SC for supply and visibility of inventory and supply recovery

- Quality – ensure all quality processes are followed and adhered to

- Finance – ensure financial targets are achieved with compliance to all financial policies

- HR- ensure attraction and retention of talent

Yêu cầu công việc

- MBA (Operations Management preferred)

- Mandatory: Bachelor’s degree in business, economics or engineering

- 7+ years of Supply chain, Customer service experience, 3+ years in leadership roles managing a team

- Ability to cultivate an environment focused on customer satisfaction through building productive external and internal relationships

- Ability to build strong partnerships across the organization and influence strategy and decision making.

- Ability to analyze customer needs through soliciting, evaluating and acting on customer feedback

- Ability to navigate a highly matrixed organization

- Ability to attract, retain and develop a highly skilled workforce

Quyền lợi

• Thưởng: This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
• Khác: Medtronic offers a competitive Salary and flexible Benefits Package