Tuyển dụng CS & LOGISTICS SUPERVISOR (9 months contract) tại Bình Dương

I. Job Summary

• The CS & Logistics Supervisor is responsible for allocating all resources, including equipment, facilities and employees. The CS & Logistics Supervisor controls and maintains CS and warehousing activities effectively.
• II. Duties and Responsibilities
• A. Reqular duties
• 1. Customer Service Management
• Order Management
• Oversee the entire Order-to-Delivery process.
• Ensure orders are processed accurately and within committed timeframes.
• Coordinate with Sales, Production, Warehousing, and Transportation to ensure delivery schedules are met.
• 2. Customer Care
• Receive and resolve customer complaints.
• Ensure customer inquiries are responded to within defined SLA timeframes.
• Monitor customer satisfaction levels and propose improvements.
• 3. Data Management
• Verify order accuracy within ERP/SAP/WMS systems.
• Monitor order backlogs and process outstanding orders.
• Analyze order trends and report findings to management.
• 4. Implement/ follow the safety, hygiene and sanitation requirements in the warehouse at all times.
• 5. Coordinate closely with Sales Team, Export, Planning and Production team for FG plan and exported requirements.
• 6. Monitor and supervise the daily report of warehouse and CS staffs.
• 7. Manage stock control
• 8. Prepare periodic reports and maintain files of warehouse related documents for future reference.
• 9. Drive logistics target base on established KPls.
• 10. Controlling and arranging warehouse and CS personnel over all warehouse and CS activities.
• B. Duties that occur at irregular intervals
• Coordinate with supervisors and staffs of other department for other issues.
• Do other Logistics tasks that maybe assigned by immediate superior.
• C. Level of supervision RECEIVED
• Report to Logistics Manager/ Supply Chain Manager-
• D. Level of supervision EXERCISED
• None
• E. Responsibility on the safety of others
• 1. Monitor and supervise the health and safety in workplace.
• 2. All incidents reported within 1 hour.
• 3. Initiate actions to improve health and safety within area of responsibility.
• F. Responsibility on equipment, tools and/or material
• 1. Responsible for monitoring and controlling equipment used in the CS and WH operation.
• 2. Responsible for monitoring, controlling material for tracibility, audit activities.
• G. Responsibility on training other people
• Training for new warehouse supervisor, team leader, CS staff, WH staff
• H. Responsibility on Food safety and Quality
• Ensure FG received, stored and issued meet safety and quality.
• Experience, Knowledge & Training
• Experience in Logistics and Customer Service is preferred.
• Warehouse Management.
• Transportation Management.
• Customer Service Management.
• SAP/WMS/TMS
• Good working knowledge of office information systems and computer skills.
• Ability to work under high pressure, work independent, work well with other.
• Good in English skills.