Contact Center - SPX Express

Professionally handle dispute cases related to the compensation process
Identify problems, causes to provide solutions and remedies before closing a claim/complaint.
Get new initiatives to improve processes, daily task
Take high responsibility in serving customers by Customer Service
Maintain a balance between company policy and customer benefit in decision making
Available to work on weekends

Yêu cầu công việc

Handle situations promptly and effectively according to processes, instructions from Line manager,s and the company.
Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
Communicate effectively with team members and customers
Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager.
Other required skills
Experience in logistics or e-commerce is preferred
Able to work individually and as a team
Good logical mind-set, task oriented
Analytical with effective negotiation and problem-solving skills
Good English skills can help when coordinating with internal stakeholders from across the region