Tuyển dụng Certification Specialist tại Hồ Chí Minh

About the role:

The Certification Specialist is responsible for supporting Safetrust’s global product certification operations through document management, certification tracking, process coordination, and stakeholder follow-up. The role ensures that certificates, test reports, declarations, renewal records, and supporting documents are complete, traceable, well-organized, and up to date.

The position works with internal teams, third-party laboratories, certification bodies, Customer Success, Sales, and global stakeholders. Technical questions are escalated to the Engineer, while significant delays or certification risks are escalated to the Manager.

Key Responsibilities:

Certification Documentation & Records

• Compile, organize, store, and maintain certificates, test reports, declarations, technical files, renewal records, and supporting documents, ensuring that approved records are accessible to authorized stakeholders.
• Maintain the global certification tracker, including application status, certificate details, applicable markets, expiration dates, and renewal status.
• Check records for administrative completeness, consistency, traceability, and version control, and escalate technical discrepancies when identified.
• Prepare administrative document packages, checklists, and approved supporting records for certification applications, renewals, approved product changes, internal reviews, customer requests, and audits.
• Update records based on approved changes and documents issued by laboratories or certification bodies.

Certification Process Coordination and Follow-Up

• Track agreed certification timelines, open actions, missing documents, submission and renewal status, and deadlines; maintain status updates and escalate technical questions to the Engineer and significant delays or risks to the Manager.
• Coordinate administrative document requests and sample shipment information with internal teams, laboratories, and certification bodies.
• Retrieve and organize existing certification records identified by the Engineer or Manager for use in new applications.

Audit & Stakeholder Support

• Maintain approved SOPs, templates, checklists, folder structures, and document control processes, and support improvements to administrative workflows.
• Provide approved standard certification documents to Customer Success and Sales in response to standard customer requests.
• Track documentation actions resulting from regulatory or product changes identified by the Engineer or Manager.

Yêu cầu công việc

• 2+ years of experience in certification coordination, compliance documentation, laboratory operations, QA documentation, product registration, or a similar administrative role.
• Experience or exposure to certificates, technical files, test reports, compliance trackers, document control, third-party laboratories, or certification bodies is preferred.
• Familiarity with product certification frameworks or compliance requirements such as FCC, CE, CB Scheme, UL, or RoHS is preferred.
• Strong documentation, organization, attention to detail, follow-up, and ability to manage multiple deadlines.
• Familiarity with Jira, Confluence, Google Workspace, or similar task and document management tools is preferred.
• Good written and verbal English communication skills for routine coordination with global teams and external partners.

Quyền lợi

• Thưởng: 13th-month salary
• Chăm sóc sức khoẻ: Full statutory insurance (social, health, unemployment) Annual health check-up
• Nghỉ phép có lương:

  18 paid annual leaves

• Căn-tin: Daily lunch is provided at the office
• Khác: Competitive salary based on experience and performance Free coffee, tea, and refreshments Professional, international working environment