Tuyển dụng Application Support Officer tại Hồ Chí Minh

1. Application Monitoring & Support
•    Monitor application performance and perform routine health checks.
•    Provide application support and troubleshoot issues to ensure timely resolution.
•    Coordinate with users, vendors, and internal teams to investigate and resolve incidents.
•    Support application deployment, upgrades, and maintenance activities.
•    Maintain application documentation, user guides, and support procedures.
•    Escalate complex issues and follow up until resolution.
2. Support Project
•    Support UAT activities, including test data preparation, data synchronization, and environment support for new projects and system enhancements.
•    Assist users during testing, troubleshoot issues, and track defects to ensure timely resolution.
3. Continuous Improvement
•    Identify opportunities to improve application performance and support processes.
•    Collaborate with stakeholders to implement system enhancements.
•    Continuously update knowledge of supported applications and business processes.
4. Shift Support
•    Being available to work in shifts, including weekends, public holidays, or on-call support when required.
•    Support critical incidents and production issues outside normal business hours to ensure system availability.

Yêu cầu ứng viên

1. Qualification    

•    University Degree majored in Information Technology
2. Work Experience
•    Minimum 03 years working experience in Software development and Application support.
•    Have working experience in Finance/Banking/Insurance is a plus. 
3. Knowledge    

•    Monitor and do health check to ensure applications are in good status
•    Able to communicate effectively with different stake holders
•    Good at business analysis and system analysis.
•    Consult effective solutions for BUs.
•    Good at trouble shooting, root cause analysis
•    Support BA & Technical roles in the projects of development team
•    Knowledge on software development even join development team to develop when necessary
•    At least 3 years’ experience in Software development and application support

4. Skills    

•    Experience on application development and deployment (DevOps)
•    Experience on either Java, PL/SQL.
•    Good experience on ITIL framework and process.
•    Communication
•    Problem-solving
•    Effective application support
•    Good collaboration 
•    Critical thinking  
•    Can-do attitude
•    Time management

Quyền lợi được hưởng

Annual leave:

• 14 – 20 Days of annual leave
• 3 days of sick leave with pay
• Get 1 additional annual leave for each 5 full years of service

Benefits:

• Competitive salary
• Attractive Bonus
• Guaranteed 13th month salary
• Annual salary review
• 100% probation salary
• Premium health insurance for employees
• Annual health check

Other extras:

• Vietnam company trip
• Engagement and outdoor Quarterly/Yearly Employee Recognition
• Long service award: 5 years, 10 years, 15 years activities (birthday, football, charity etc)