Tuyển dụng AN1, IT Services & User Support Technician - IT Section tại Hà Nội

Mizuho Bank, Hanoi Branch is seeking a customer-focused and proactive IT User Support Specialist to join our end-user support function. Reporting directly to the AVP, User Support Team Lead, this role is responsible for executing daily IT Service Desk Level 1 operations, supporting end-user devices, and ensuring timely and professional assistance for branch users in a controlled banking environment.

The successful candidate will act as the first point of contact for IT issues, handle daily service requests, and maintain service quality and operational discipline. This role works closely with the User Support Team Lead and collaborates with internal IT teams to deliver reliable workplace IT support.

What you will do

- Act as the first point of contact for branch users, providing Level 1 IT Service Desk support.

- Receive, log, and manage daily incidents and service requests via the ticketing system.

- Ensure timely resolution of basic IT issues and properly escalate complex incidents to the Team Lead or specialized IT teams (Infrastructure, Security, etc.).

- Set up, configure, and troubleshoot PCs, laptops, printers, peripherals, mobile devices,and standard workplace applications.

- Assist with user onboarding and offboarding processes, including physical device allocation and account setup/removal coordination.

- Maintain accurate ticket records, support logs, and assist in updating operational documentation.

- Follow internal control requirements, IT policies, and compliance guidelines during daily operations.

- Contribute to continuous improvement in user support processes and overall user satisfaction.

Yêu cầu công việc

What we are looking for

- Bachelor’s degree in IT, Computer Science, Engineering, or a related field.

- 2 to 3 years of experience in IT support, helpdesk, end-user support, or endpoint support (Fresh graduates with strong internship experience in IT support may also be considered).

- Hands-on knowledge of:

o Windows environment o PCs, laptops, and user devices hardware MIZUHO BANK, LTD.

o Endpoint support and basic troubleshooting o Microsoft 365 / Office applications o User account management and basic access-related support

- Familiarity with Ticketing and service management tools.

- Basic understanding of ITIL principles and incident management is a plus.

- Strong communication, customer service, and problem-solving skills with a helpful and patient attitude.

- Fluency in English, both spoken and written, is required.

- Experience in banking or another regulated corporate environment is an advantage.

Why join us

- Opportunity to develop your IT career in a respected international bank.

- A role with direct impact on user experience and daily branch operations.

- Exposure to cross-functional collaboration with IT and business teams.

- A professional environment that values integrity, accountability, and continuous improvement.

- Competitive salary

- 13th month salary

- Performance bonus

- Health care insurance & accident insurance

- 16 days annual leave

Quyền lợi

• Thưởng: 13th month salary
  Performance bonus
• Chăm sóc sức khoẻ: Health care insurance and accident insurance
• Nghỉ phép có lương: 16 days annual leave
• Đào tạo: Opportunity to develop your IT career in a respected international bank
• Khác: Competitive salary
  Exposure to cross-functional collaboration with IT and business teams
  Professional environment that values integrity, accountability, and continuous improvement