Tuyển dụng Account Manager tại Hồ Chí Minh

• Managed and own assigned marketplace accounts (Shopee, Lazada, Tiktokshop,..), building strong relationships across their operations and commercial teams.
• Own account GSV and order-volume targets; develop account plans and forecasts.
• Monitor daily Forecast and BAU KPIs, as well as FC and KPIs for campaigns and Big Events (9.9, 11.11, 12.12…).
• Ensure delivery performance against SLA and drive corrective action when targets are missed.
• Resolve operational incidents end-to-end, coordinating with internal teams (Ops, Product, Tech, Finance) to keep service running smoothly.
• Negotiate and renew commercial terms (pricing, take rate, service scope).
• Identify upsell and cross-sell opportunities to grow account revenue.
• Prepare and deliver weekly performance repor

Yêu cầu ứng viên

Requirements

• Bachelor's degree in Business, Economics, Logistics, or a related field.
• 1-2 years of experience in Key Account Management, B2B account management, or partner-facing roles.
• Experience in e-commerce, last-mile delivery, logistics, or 3PL is a strong advantage.
• Strong analytical skills; proficient in Google Sheets/Excel for tracking and reporting account performance.
• Excellent negotiation, communication, and stakeholder management skills.
• Ability to work under pressure and manage multiple accounts during peak campaigns.
• Proactive, data-driven, and solution-oriented mindset.
• Willing to do field work — on-site partner and market visits at least once per week.

Preferred

• Prior experience managing e-commerce platform or enterprise accounts.
• Familiarity with logistics operations metrics (SLA, success rate, cost per order).
• Working English for partner coordination.

Quyền lợi được hưởng

Physical Wellbeing Benefit

• General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance

Emotional Wellbeing Benefit

• Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer)

Financial Wellbeing Benefit

• Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain