Warehouse Assistant Manager (3PL)

LOCATION: Maple Tree Warehouse, No. 3 Street, Thu Dau Mot, Binh Duong
MAIN TASKS:
Daily Operations
Monitor all daily warehouse activities (inbound, outbound, returns) to ensure smooth operations, system accuracy, SLA compliance, and customer delivery requirements.
Instruct, guide, and provide on-the-job training for warehouse staff to ensure compliance with SOPs, WI, quality standards, and productivity targets.
Interact with customers to understand business requirements, order profiles, peak volumes, cut-off times, and special handling needs.
Provide customer support during escalated situations, coordinate internal teams to resolve issues promptly, and manage overall daily workflow to maintain service levels.
Support managers in planning and organizing daily operations, manpower allocation, shift scheduling, and continuous improvement activities.
Project Development
Participate in new project setups, including defining operational processes, standardizing procedures, and developing work instructions.
Propose and implement improvement initiatives to enhance operational efficiency.
End Results / Accountabilities
Ensure customer KPIs and department KPIs are met.
Ensure all inbound and outbound shipments are planned and executed according to customer requirements.
Maintain customer satisfaction.
Achieve operational KPIs and meet business targets.
REQUIREMENTS:
Education
Bachelor’s Degree.
Professional Qualifications
Preferably with relevant professional certifications.
Experience & Skills
3–4 years of experience in contract logistics or distribution center operations (3PL).
Strong experience managing sizable teams.
Analytical and strategic thinking.
Strong customer service mindset.
Result-oriented, good business sense, and hands-on.
Proactive, detail-minded, and committed to continuous improvement.
Proficient in Microsoft Office, WMS, and TMS.
Good English communication skills (verbal & written).
Can relocate to near the warehouse.
BENEFIT:
15 days annual leave & 7 days sick leave
2 paid holidays: December 25th & 31st
Comprehensive health insurance (including eligible family members)
24/7 personal accident & life insurance
Annual performance-based salary review
13th-month salary & performance bonuses
Training & personal development opportunities
Ngành nghề: Vận chuyển / Giao nhận / Kho vận, Xuất nhập khẩu, Sản xuất / Vận hành sản xuất
Kinh nghiệm: 3 Năm
Cấp bậc: Trưởng nhóm / Giám sát
Hình thức: Nhân viên chính thức
Địa điểm: Bình Dương