Tuyển dụng Staff Billing Latam Contract 3 Months

Company description

Publicis Re:Sources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55+ countries. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.

We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at

Publicis Resources – A Publicis Groupe Company.

Overview

Register in the system all the adjustments requesting by the agencies located in Latin America to ensure the correct billing.

Responsibilities

Billing request validation and processing

Validated, analyzed, and processed all billing requests received through the Advertmind platform, ensuring they were handled in chronological order according to arrival time and in compliance with established billing procedures.

Invoice and memo creation

Created and processed invoices, as well as credit and debit memos, within the Advertmind system, ensuring accuracy of financial data and adherence to internal billing policies.

Document printing and delivery

Printed, organized, and delivered billing documents to clients in a timely manner, ensuring completeness and accuracy of all supporting documentation.

Adjustments and annulments processing

Reviewed and processed billing adjustment requests, including annulments and credit note applications, through the Bravo system to cancel or correct customer documents as required.

Service Level Agreement (SLA) compliance

Ensured strict compliance with Service Level Agreements by meeting processing deadlines, maintaining quality standards, and prioritizing tasks effectively.

Error escalation and quality assurance

Identified and escalated billing errors appropriately, following predefined communication protocols to maintain quality standards and minimize processing delays.

Support for special projects and initiatives

Assisted supervisors and senior analysts with special initiatives and projects, including the development of user manuals and procedures, continuous improvement activities, and team engagement initiatives that promoted collaboration and alignment with company values.

Performance metrics achievement

Consistently met predefined team metrics and performance indicators, contributing to acceptable and high levels of operational efficiency and productivity.

Monthly reporting and audit review

• Executed monthly reporting reviews related to audits, overtime (OT), job tracking, printing, and document delivery, ensuring accuracy, completeness, and compliance with internal controls.
• Qualifications

Education

• Technical in Accounting, Finance or Bachelor's Degree student in administration, public accounting, finance, related careers.
• Experience: 1 year of experience in a similar position (Billing or AR). Knowledge of accounting and/or taxes in LATAM is a plus.

Language

English level (A2) is preferred.

Tools

Intermediate to Advanced knowledge of Excel.