Tuyển dụng Squad Lead (SME Segment) tại Hà Nội

Role Purpose

Take ownership of the SME CVP squad, driving the development and delivery of tailored product propositions and customer journeys for priority SME segments. Accountabilities cover squad objectives, quarterly priorities, backlog management and execution from design through pilot implementation.

Key Responsibilities

• Design
• Define the squad's direction, quarterly OKRs and sprint priorities across key SME segments and both CVP workstreams.
• Leverage customer insights to identify unmet needs, service gaps and sector-specific opportunities.
• Develop SME product bundles and customer journeys covering lending, supply chain finance, payments, cash management and digital services.
• Build
• Convert business priorities into actionable backlogs, sprint targets, resource plans and delivery milestones.
• Manage the squad roadmap and testing approach, coordinating product features, pricing, credit requirements and journey prototypes with Operations and IT.
• Execute
• Coordinate Risk, Compliance, Legal, Finance, Operations, Technology, Data, SME Banking, branches, RMs and partners to deliver shared objectives.
• Work alongside the Scrum Master to strengthen agile practices, sprint execution and evidence-based decision-making.
• Resolve operational and delivery obstacles across policies, systems, data and channels, escalating major issues to the Platform Lead.

Yêu cầu công việc

Experience

• 10+ years in SME or commercial banking, spanning product, RM/sales or transformation across SME lending, working capital, supply chain finance or cash management
• Has led a cross-functional team of 8–15 people, ideally in a squad or project setting

Knowledge & skills

• Strong knowledge of SME products (CASA, working capital, supply chain finance, payments), SME customer needs and value-chain economics
• Uses funnel, portfolio and operational data to size SME opportunities, prioritise the backlog and track benefits
• Expert problem-solver: turns SME customer and RM pain points into bundles/offers, journeys and digital improvements
• Solid grasp of SME credit risk, credit criteria, KYC/AML, regulatory requirements and governance
• Strong agile execution: squad governance, sprint discipline, stakeholder alignment and benefit tracking (nice to have)

Attributes

• Strategic: balances near-term SME uptake and CASA growth with long-term portfolio quality
• Deeply customer-focused: understands SME owners' needs and designs for sustainable growth
• Trusted across SME Banking, Channels & Distribution, Risk, Legal & Compliance, Finance, Operations, Technology and partners
• Results-driven; able to mobilise a cross-functional squad to launch new offers and ways of working

Quyền lợi

• Thưởng: Attractive Package
• Chăm sóc sức khoẻ: Healthcare Plan and Insurance package
• Khác: Professional working environment