Tuyển dụng Service Technician Executive (Camera) tại Hà Nội

Customer Service & Repair Handling:

• Receive products for warranty, repair, cleaning and technical inspection

• Check product condition, warranty status and customer-reported issues

• Explain repair process, technical findings, repair quotation and expected timeline to customers

• Track repair status and keep customers updated until product return

• Handle repair service payment collection according to company procedures

Technical Inspection & Repair:

• Perform product inspection, diagnosis, cleaning and basic maintenance

• Conduct basic repair and adjustment of X-Series cameras according to Fujifilm technical standards and authorized capability

• Perform functional checks and quality inspection after repair

• Coordinate complex repairs, lens and GFX/GF cases with the HCMC Service Center

• Follow Fujifilm service manuals, technical bulletins and repair procedures

Service Operation & Coordination:

• Create and update repair cases accurately in the Service Management System

• Manage assigned basic spare parts, service tools and consumables

• Maintain accurate service and spare-part records according to company procedures

• Coordinate product transfer to/from HCMC Service Center and follow up repair progress

• Support customer feedback handling and continuous improvement of service quality

Technical Development & Teamwork:

• Participate in internal and Fujifilm technical training

• Continuously develop technical capability for camera/lens repair

• Work closely with the Service Technical Leader, Service team, Sales and other relevant functions

• Maintain a professional, organized and customer-oriented service environment

Yêu cầu công việc

• College/University degree in Electronics, Electrical Engineering, Mechatronics, or related technical fields
• Experience in electronics, camera, or consumer-product repair is preferred
• Fresh graduates with strong technical fundamentals and high learning agility are welcome to apply
• Solid grasp of basic electronics and troubleshooting methodologies
• Proficiency in using standard repair tools and measuring equipment
• Basic computer literacy with the ability to quickly master diagnostic and service software
• Intermediate communication and technical documentation reading in English

Quyền lợi

• Thưởng: 13th salary, quarterly bonus, year-end bonus
• Chăm sóc sức khoẻ: Personal health insurance
• Đào tạo: Participate in internal and Fujifilm technical training