Tuyển dụng Service Technician Executive tại Hà Nội

- The Service Technician Executive is responsible for providing first-line after-sales service and technical support for Fujifilm Electronic Imaging products in Hanoi and the Northern region.

- The role covers customer reception, product inspection, cleaning, basic repair of X-Series cameras, repair coordination and customer communication throughout the service process

- The position will work closely with the HCMC Service Center for complex repairs and continuously develop technical capability through internal and Fujifilm technical training

Customer Service & Repair Handling:
- Receive products for warranty, repair, cleaning and technical inspection
- Check product condition, warranty status and customer-reported issues
- Explain repair process, technical findings, repair quotation and expected timeline to customers
- Track repair status and keep customers updated until product return
- Handle repair service payment collection according to company procedures

Technical Inspection & Repair:
- Perform product inspection, diagnosis, cleaning and basic maintenance
- Conduct basic repair and adjustment of X-Series cameras according to Fujifilm technical standards and authorized capability
- Perform functional checks and quality inspection after repair
- Coordinate complex repairs, lens and GFX/GF cases with the HCMC Service Center
- Follow Fujifilm service manuals, technical bulletins and repair procedures

Service Operation & Coordination:
- Create and update repair cases accurately in the Service Management System
- Manage assigned basic spare parts, service tools and consumables
- Maintain accurate service and spare-part records according to company procedures
- Coordinate product transfer to/from HCMC Service Center and follow up repair progress
- Support customer feedback handling and continuous improvement of service quality

Technical Development & Teamwork:
- Participate in internal and Fujifilm technical training
- Continuously develop technical capability for camera/lens repair
- Work closely with the Service Technical Leader, Service team, Sales and other relevant functions
- Maintain a professional, organized and customer-oriented service environment
 

Yêu cầu ứng viên

Education & Experience:
- College/University degree in Electronics, Electrical Engineering, Mechatronics or related technical field.
- Experience in electronics, camera or consumer-product repair is preferred.
- Fresh candidates with good technical fundamentals and strong learning ability may be considered.

Knowledge & Skills:
- Basic electronics and troubleshooting knowledge.
- Ability to use basic repair and measuring tools.
- Basic computer skills; able to learn diagnostic/service software.
- Able to read technical documents in English.
- Good communication skills and ability to explain technical issues clearly to customers.

Competencies:
- Customer-oriented and service-minded.
- Careful, responsible and detail-oriented.
- Strong learning and problem-solving ability.
- Good teamwork and coordination.
- High ownership, integrity and compliance mindset.
 

Quyền lợi được hưởng

• Competitive Base Salary: Highly attractive and market-aligned base remuneration.
• Guaranteed 13th-Month Salary: An assured annual bonus equivalent to one month's salary.
• Performance-Based Incentives: Annual/periodic bonuses driven by business performance and individual KPIs.
• Annual Salary Review: Structured merit-based salary adjustments conducted every fiscal year.
• Structured Training & Development: Access to continuous learning programs, specialized technical training, and skill-enhancement workshops.
• Transparent Career Roadmap: Clear, long-term pathways for internal promotion and professional advancement.