Tuyển dụng Senior Customer Operations Specialist - Italian Speaker

Job Title

Senior Customer Operations Specialist - Italian Speaker

Job Location (Short)

Barcelona, ESP, 8009

Discipline

Supply Chain & Logistics

Career Site Contract Hours

32-40

Quyền lợi

A salary based on the position level, your experience, and your academic background

Annual bonus

Health insurance

Meal allowance

Gym discounts

Flexible remuneration options, including transports and childcare vouchers

Hybrid way of working (50% home office)

Vacancy description

• As a
• Senior Customer Operations Specialist, you act as a driving force behind improved service performance and continuous operational excellence. Operating within a functional Customer Operations setup, you dedicate a big part of your time to continuous improvement, project coordination, and change management, while maintaining oversight of critical operational flows. You identify inefficiencies, lead optimization initiatives, and collaborate closely with Customer Operation and supply chain partners to bring new solutions to life.

Key contributions of this role include

• Leading CI initiatives that simplify processes, reduce manual interventions, and improve system reliability. Resulting in faster resolution times and lower customer effort
• Managing medium complexity projects and contributing to larger cross-functional programs that increase customer satisfaction and operational efficiency
• Coordinating and executing end-to-end regression testing during system upgrades or changes to ensure process continuity and minimize service disruptions
• Monitoring automated order, delivery, and invoicing flows (EDI, web portals, robotic processes) and driving structural improvements based on root cause analysis
• Acting as a key liaison between Customer Operations, IT, and supply chain teams to align on system enhancements that directly benefit the customer experience
• Providing expert support in handling complex customer and logistics inquiries, ensuring clear communication and proactive issue resolution

Job Description Footer

• For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
• We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
• In this role you can join our Customer Operations Team in the Cluster in Barcelona. You work closely with colleagues across different Customer Operations teams, Customer Supply Chain, Logistics, Sales and external customer platforms.