Tuyển dụng Sales & Marketing Executive/Specialist (Customer Growth) tại Hồ Chí Minh

Customer Recruitment

Develop ideas and execute initiatives to acquire new customers for Con Cung.

Customer Retention & Loyalty Building

Design and implement programs and activities to increase customer engagement, purchase frequency, and repeat buying behavior (Ex: Paid Membership Programs: Pink Plus, Pink Mom,...; Rewards Programs (C- Rewards, Concung Xu; VIP Programs, etc.).

Customer Lifetime Value (CLV) Optimization

Leverage customer behavior data and personalization to increase basket value, drive cross-selling and up- selling, and optimize customer lifetime value.

Customer Experience Enhancement

Work closely with cross-functional teams (Merchandise, Communication, Online Commercial, Operations, etc.) to continuously improve customer experience across online and in-store touchpoints

Performance Monitoring & Optimization

Track KPIs and analyze customer-related metrics (return rate, program engagement, purchase frequency, etc.), and propose adjustments and improvements to enhance overall effectiveness.

Other Assigned Tasks

Support additional tasks assigned by the Manager to contribute to the overall objectives of the department.

Education & Knowledge: Bachelor’s degree in Marketing, Business, Economics, or a related field

Experience: Minimum 2 years of experience in customer growth, CRM, or marketing; experience in retail or FMCG is a plus.

Strong logical thinking and analytical skills; proficient in Excel;

Detail-oriented and well-organized in handling tasks and projects

Creative and innovative mindset

Ability to multitask effectively and manage priorities

Capable of working independently under pressure in a fast-paced environment.

Good teamwork and cooperative spirit

Flexible and proactive in taking initiative.

Benefit

Annual bonus: 2 - 3 months under minimum KPI requirement

Fast promotion opportunities based on personal ability

Work in a dynamic, open, creative environment

Regular training, company team building, birthday bonus