Tuyển dụng Retail Manager tại Hồ Chí Minh

• Sales and Growth
• Drive retail sales by developing and executing effective sales strategies aligned with company goals. Monitor store performance metrics and lead initiatives to boost sales and profitability.
• Collaborate with marketing and regional sales teams to ensure store activities align with regional growth strategies.
• Retail Operations Management
• Oversee day-to-day operations of sales, service, and spare parts at the store level, ensuring efficient workflows and adherence to company standards.
• Manage inventory levels, minimize stockouts, and optimize stock rotation for spare parts to ensure customer demands are met.
• Implement and refine operational processes, aiming to streamline activities across sales, service, and parts departments for optimal efficiency.
• Customer Experience (CX)
• Create a welcoming, engaging, and efficient retail environment that prioritizes customer satisfaction.
• Build and train a high-performing, customer-focused team dedicated to delivering an outstanding experience at every touchpoint.
• Handle customer inquiries, complaints, and feedback with professionalism and empathy, turning customer interactions into brand loyalty.
• Process Building and Optimization
• Establish retail processes for sales, service, and spare parts management to ensure consistency and scalability as the business grows.
• Identify opportunities for process improvement and implement changes to enhance operational efficiency.
• Reporting and Analytics
• Track, analyze, and report on store performance metrics, including sales, customer satisfaction, and operational efficiency.
• Use data insights to inform decision-making and support continuous improvement in all areas of store performance.

Yêu cầu công việc

• Bachelor's degree in Business, Retail Management, or a related field.
• Minimum of 5 years of experience in automotive industry or in selling physical tech products, with proven track record to meet and exceed goals.
• Experience managing multi-service retail environments (sales, service, and spare parts) is a strong advantage.
• Demonstrated expertise in customer experience management and team leadership.
• Superb critical thinking and problem solving skills.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to inspire and develop a high-performing team.
• Versatile and results driven.
• Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.
• Ability to travel (10-30%) required.
• Fluent in Vietnamese; proficiency in English is a plus.

Quyền lợi được hưởng

• Salary: negotiable.
• Meal support according to company policy.
• Social insurance.
• MIC insurance.
• Discount price to buy a Dat Bike.