Tuyển dụng QA Senior Staff (Customer Quality) tại Hà Nội

Panasonic Appliances Vietnam is looking for a qualified candidate to join the Customer Service under the Quality Assurance Department.

The successful candidate will be responsible for the following duties:

Key Responsibilities

• Handle customer claims and market quality issues.

• Analyze market quality data to evaluate market quality status.

• Collaborate with other departments to analyze market claims and conduct on-site inspections at customers’ homes when necessary.

• Develop technical instructions.

• Perform other related tasks as assigned by the Supervisor/Manager.

Yêu cầu công việc

• Bachelor's degree or equivalent in Engineering, Technical fields, Quality Management, or other related fields.

• Experience in QA/QC, Customer Quality, Customer Service, Complaint Handling, Technical Support, or related positions is preferred.

• Experience in handling customer complaints/claims or quality-related issues is an advantage.

• Basic proficiency in Microsoft Office, especially Excel and PowerPoint.

Good English communication skills, both written and verbal.

• Good communication, coordination, and problem-solving skills.

• Willingness to travel domestically and overseas when required.

• Candidates with experience in manufacturing, electrical/electronics, home appliances, or other consumer products are preferred.

BENEFITS

• Competitive salary package with an annual salary review and performance bonuses twice a year.

• 100% of the salary during the probationary period.

• Personal health insurance package.

• Various allowances, including living support allowance and language allowances (English & Japanese).

• Various training programs provided by the company and Panasonic Group.

• Company bus transportation to/from the factory.

• Career development opportunities through the company’s internal recruitment program.

Quyền lợi

• Thưởng:
  - 100% salary in probation period;
  - Monthly allowances for TOEIC/IELTS/ JLPT/HSK certificate & bachelor's/master's degree in Japan;
  - Annual salary increasement and promotion review;
  - Performance bonus and business results bonus four times a year.
• Chăm sóc sức khoẻ:
  - Health insurance in accordance with Vietnamese law;
  - 24-hour health insurance by Tokio Marine;
  - Periodic Health Check-up;
  - Menstrual leave for female employees;
  - Environmental allowance for employees working in harsh conditions.
• Đào tạo:
  - Internal professional & technical training programs;
  - Opportunities for soft skills development courses through Panasonic Group;
  - International business travel opportunities across Japan & Southeast Asia.