Tuyển dụng QA Manager (E-Commerce Visual Content/Image & Content Production) tại Hà Nội

• Define and enforce quality standards, SOPs, and internal SLAs across teams.
• Ensure consistent application of quality processes across all products (incl. AI products).
• Lead cross-team quality alignment and auditing as the central authority across teams, ensuring standards are enforced and outcomes are consistent.
• Design, implement, and scale the end-to-end Quality Management Framework (QMF).
• Own quality performance metrics.
• Analyze data to identify root causes and systemic issues.
• Partner with Production/Ops management to drive continuous improvement initiatives.
• Own the Quality Issue Management & Escalation Framework.
• Lead cross-functional resolution of complex quality issues.
• Ensure root cause fixes and preventive measures are implemented and tracked.
• Oversee QA delivery performance for Enterprise / key accounts.
• Ensure alignment between client expectations and production output.
• Consistently achieve account-specific quality targets & enable expansions.
• Lead and develop the QA team (performance, structure, ways of working).
• Build a strong QA culture focused on ownership, accountability, and speed.
• Coach QA members and elevate overall quality capabilities across Vietnam teams.

Yêu cầu công việc

• 5–7+ years in Quality Management / QA leadership roles.
• Experience across 2–3 different, complex industries.
• Strong Plus: Certification in Six Sigma, Lean, or similar methodologies, with hands-on experience applying structured problem-solving and process improvement frameworks in complex operational environments.
• English language at a business professional level.
• Proven track record of
• Building or scaling a Quality Management System from scratch.
• Driving cross-functional change and standardization.
• Improving quality metrics in complex operational environments.
• Strong ability to adapt quickly to new industries and products.
• Experience working directly with customers to understand requirements and translate them into quality standards.
• Data-driven mindset with strong analytical and problem-solving skills.
• Comfortable operating in a fast-paced, high-growth environment.
• Strong leadership presence with the ability to influence across teams and seniority levels

Quyền lợi được hưởng

• Flexible working hours in a results-oriented culture with 5 days working from home per month.
• Attractive salary reflecting your impact on business and quality outcomes.
• Full statutory insurance plus enhanced private healthcare, along with annual health check-ups and wellbeing programs.
• Work in a truly international environment, collaborating with teams across Europe, the US, and Asia.
• Clear development pathways, hands-on training, and opportunities to build new capabilities in operations, AI-driven production, and quality systems.
• Up to 15 days annual leave, summer day off, and full maternity (6 months) & paternity (2 weeks) leave.
• Team building activities, company trips, clubs (sports, chess, etc.), Happy Friday events, and a collaborative, energetic workplace.