Tuyển dụng Property Manager tại Hà Nội

1. Overall Accountability

• As the Head of the Management Board, you are fully responsible to the Investor/Management Board and the Management Company for operational efficiency, service quality, legal compliance, and the building’s image.

• Responsible for:

o Daily operation of the building/urban area.

o Quality of services provided to residents/customers.

o Safety, legal compliance, fire prevention and control, environmental protection, and occupational safety.

o Managing operating finances within the authorized scope.

o Relationships with the Investor, Management Board, residents, and stakeholders.

o Managing and developing the Management Board’s personnel.

2. Operations Planning & Management

• Establishing operational goals and annual/quarterly/monthly work plans for the Management Board.

• Managing the Management Board according to the Company’s model, procedures, and standards.

• Ensure smooth coordination between departments within the project.

3. Service Quality & Customer Experience

• Establish and maintain service quality standards for the project.

• Monitor resident/customer satisfaction levels.

• Lead the handling of serious, sensitive, or long-standing complaints.

• Guide service improvements and enhance the operational value of the project.

4. Technical, Safety & Legal Compliance

• Approve maintenance and upkeep plans for technical systems.

• Coordinate with relevant authorities during inspections and audits.

• Ensure that operational legal documentation is maintained fully and validly.

5. Financial Management

• Control operating costs, ensuring efficiency and transparency.

• Supervise the collection and disbursement of management fees and service fees.

• Approve payments within the assigned authority.

6. Stakeholder Relations & External Affairs

• Acting as the official representative of the Management Board in dealings with the Investor/Management Board/Land Authority.

• Chairing important meetings with residents, the Management Board, and the Investor.

• Handling external issues affecting the project’s image and reputation.

7. People & Culture

• Building a professional work culture at the project.

• Proposing rewards, disciplinary actions, and special personnel appointments to the Company.

8. Reporting & Continuous Improvement

• Providing regular and ad hoc reports to the Company.

• Coordinating the implementation of standards and programs from the Head Office.

• Proposing improvements to operating models, processes, and technologies.

9. Other Duties

• Perform other tasks as assigned by the BOD.

Yêu cầu công việc

• Bachelor’s degree in a relevant field.

• At least 5 years of experience as a Property Manager (PM) for high-end projects; experience with office buildings is preferred.

• Fluent in English.

• Strong communication and negotiation skills.

• Professional, service-oriented manner.

• Proactive and agile, able to work under pressure.

Quyền lợi

• Thưởng: Lương tháng 13, thưởng 2 lần/năm. Đánh giá, xét tăng lương 2 lần/năm.
• Nghỉ phép có lương: 12 ngày phép/năm, Bảo hiểm sức khỏe, Bảo hiểm tai nạn 24/7
• Đào tạo: Đào tạo chuyên môn nghiệp vụ theo tiêu chuẩn Nhật Bản. Lắng nghe, coi trọng ý kiến người lao động.