Tuyển dụng Property Maintenance & Operations Team Leader tại Hồ Chí Minh

ROLE SUMMARY

The Property Maintenance & Operations Team Leader leads the team responsible for apartment maintenance, defect troubleshooting and day-to-day property support. This role combines hands-on assessment and basic repairs with team supervision, contractor coordination and clear reporting to property owners and tenants. The successful candidate will follow each issue through to completion while also handling key property administration tasks, including temporary residence registration for foreign tenants.

KEY RESPONSIBILITIES

A. Apartment Maintenance & Troubleshooting

- Inspect apartment defects and troubleshoot common issues involving plumbing, lighting, electrical fixtures, air-conditioning, doors, locks, furniture and household equipment.

- Carry out basic repairs directly where safe and appropriate; identify when specialist contractors are required.

- Assess urgency, determine likely causes, propose practical solutions and coordinate timely repairs.

- Inspect completed work, verify repair quality and ensure the issue is resolved before closing the maintenance request.

B. Team Leadership & Work Coordination

- Assign daily tasks to the two team members and monitor progress, response time and work quality.

- Guide team members on troubleshooting, customer communication, scheduling and reporting.

- Coordinate vendors and specialist contractors, compare quotations where appropriate and monitor repair costs.

- Maintain an up-to-date record of open, urgent and completed maintenance cases in Kintone.

C. Owner & Tenant Communication / Reporting

- Receive and respond to repair requests from property owners and tenants in a professional and timely manner.

- Provide clear updates and reports, including photos before and after repair, findings, proposed solutions, estimated costs, completion status and any follow-up required.

- Obtain the relevant owner’s approval for repair costs before proceeding where required by company procedures.

- Escalate urgent, high-cost or recurring issues to the General Manager and keep stakeholders informed until closure.

D. Property Management & Building Coordination

- Coordinate with condominium management offices (e.g. Vinhomes, Masteri), maintenance teams and service providers.

- Arrange access to apartments and schedule inspections, repairs, air-conditioning cleaning and other maintenance services.

- Support property handover, defect checks and other operational tasks when required.

E. Temporary Residence Registration & Administration

- Handle temporary residence registration (tam tru) for foreign tenants and maintain accurate supporting records.

- Track relevant visa / Temporary Residence Card (TRC) expiry dates and collect entry/exit stamp information when required.

- Submit or coordinate required reports with the relevant authorities in accordance with applicable procedures.

F. Payments, Owner Reports & Records

- Coordinate payment of management fees and utilities on behalf of owners and confirm tenant payments.

- Prepare payment requests, debit notes and monthly owner reports; follow up on outstanding charges.

- Coordinate with Accounting on commission invoices, VAT invoices and relevant tax information.

- Maintain organized and accurate property records in Kintone and Dropbox.

Yêu cầu công việc

Must Have

- Practical experience in apartment maintenance, building maintenance, property management or a related technical / operational role.

- Hands-on ability to inspect and troubleshoot common apartment defects and perform basic repairs safely.

- Experience coordinating repair vendors or contractors; prior experience supervising a small team is preferred.

- Good communication skills and the ability to prepare clear updates and reports in English for owners, tenants and management.

- Basic computer skills and the ability to maintain accurate digital records.

- A responsible, service-oriented and solution-focused approach, with the ability to follow issues through to completion.

Advantages

- Experience in residential real estate, leasing, property management or tenant support.

- Knowledge of temporary residence registration procedures for foreign tenants.

- Basic knowledge of accounting, VAT invoices, utility reconciliation or personal income tax matters relating to property owners.

- Japanese language ability.

SALARY & BENEFITS

- Net salary: VND 17,000,000–20,000,000 per month, depending on relevant experience and Japanese language ability.

- Social insurance and other benefits in accordance with company policy.

CAREER DEVELOPMENT

Depending on performance, business needs and personal interest, there may be opportunities to develop into broader property operations, rental sales or property sales roles.

SUCCESS IN THIS ROLE

- Takes ownership of each maintenance case from initial inspection through repair, quality check and final reporting.

- Can solve common apartment problems directly and knows when to engage qualified specialists.

- Communicates clearly with owners and tenants and provides timely, evidence-based updates.

- Leads the team effectively, controls costs and keeps maintenance records accurate and up to date

Quyền lợi

• Thưởng: salary + bonus
• Chăm sóc sức khoẻ: health insurance
• Máy tính xách tay: laptop, cellphone, taxi card
• Khác: Social insurance and other benefits in accordance with company policy.
  Depending on performance, business needs and personal interest, there may be opportunities to develop into broader property operations, rental sales or property sales roles.