Tuyển dụng Product Support Executive tại Hồ Chí Minh

• YouNet Media, a member of YouNet Group, is a leading Social Media & E-commerce Intelligence company for Marketing Systems.
• The company helps organizations improve marketing decision quality through continuous intelligence, market signals and operational visibility across social and commerce environments.
• By combining social listening, commerce intelligence, content intelligence and operational analytics, YouNet Media enables brands and agencies to monitor market dynamics, optimize marketing activities and adapt continuously to market changes.
• Leveraging platforms and intelligence infrastructure across the YouNet ecosystem, YouNet Media transforms measurable signals into operational intelligence and measurable business impact.
• We are looking for a Product Support Executive to join our team!

- ROLES & RESPONSIBILITIES

• 1. User Support & Ticket Handling
• Receive, track, and handle user requests via Service Desk (1st level support).
• Analyze issues, clarify user requirements, and provide accurate responses.
• Escalate complex issues to related teams (Data / Tech / Product) when needed.
• Coordinate meetings or calls with internal teams and clients for case resolution.
• 2. Data Support & Preparation
• Support data checking, data extraction, and basic data validation for client use cases.
• Prepare and organize datasets to support AI training, analytics, or reporting needs.
• Ensure data accuracy and consistency before delivery.
• 3. Product & System Understanding
• Continuously learn and stay updated on product features, workflows, and updates.
• Guide users on how to effectively use the system and interpret data.
• Create and maintain user guides, FAQs, and internal documentation.
• 4. Issue Tracking & Improvement
• Log, track, and follow up bugs or system issues until resolution.
• Provide structured feedback to Product Support Leader about recurring issues or improvement opportunities.
• Support product enhancement by sharing user insights and common pain points.
• 5. Knowledge Sharing
• Participate in internal training sessions.
• Support onboarding and training for users when required.
• Yêu cầu công việc
• Education
• Bachelor’s degree in any major (Business, Data is a plus).
• Skill
• Strong interest in data, analytics, and systems.
• Basic understanding of data structure, dashboards, or reporting systems.
• Good communication skills and willingness to support users.
• Comfortable working with Excel / Google Sheets (filtering, formulas, basic analysis).
• Familiarity with using basic AI tools (such as ChatGPT, Gemini, Claude, etc.) to assist with data classification, routine tasks, and daily support.
• Experience using BI tools such as Looker Studio, Power BI, or similar.
• Experience
• Experience working cross-functionally with Product, Tech, or Data teams.
• Others
• Positive attitude, eagerness to learn, and growth mindset.
• Able to work independently and collaboratively in a fast-paced environment.
• Logical thinking, attention to detail, and problem-solving mindset.
• Quyền lợi được hưởng
• Lương thỏa thuận theo năng lực và kinh nghiệm.
• Thưởng hiệu suất và thưởng theo kết quả kinh doanh.
• Thưởng tháng 13 và thưởng lễ, Tết.
• Xét tăng lương định kỳ.
• Được tham gia đầy đủ bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp theo quy định.
• Bảo hiểm sức khỏe bổ sung.
• Khám sức khỏe định kỳ hằng năm.
• Phụ cấp ăn trưa và phụ cấp đi lại.
• Hỗ trợ thiết bị làm việc.
• Môi trường làm việc chuyên nghiệp và thân thiện.
• Được đào tạo nội bộ và đào tạo nâng cao chuyên môn.
• Cơ hội thăng tiến rõ ràng.
• Tham gia các hoạt động team building và du lịch công ty.
• Nghỉ phép năm theo quy định và thêm ngày nghỉ theo thâm niên.
• Thời gian làm việc linh hoạt (nếu áp dụng).
• Hỗ trợ chi phí học tập và chứng chỉ chuyên môn.
• Quà tặng sinh nhật và các dịp đặc biệt.
• Chính sách phúc lợi cho nhân viên gắn bó lâu dài.