Tuyển dụng OTC Service Representative

Job Title

OTC Service Representative

Job Location (Short)

Budapest, HUN, 1134

Discipline

Finance, Supply Chain & Logistics

Career Site Contract Hours

32-40

Quyền lợi

Cafeteria package

Home office and sustainable travel allowance

MetLife life- and accident insurance

Medicover package (Spring White & Hospital+)

Annual bonus

Home office opportunity (3 days/week)

Opportunity to bring in your ideas and to develop further

Challenging tasks with real added value

Vacancy description

• Process and manage customer orders from order entry through shipment and delivery
• Review orders, pricing, delivery requirements, and relevant commercial conditions according to company guidelines
• Coordinate with internal stakeholders to resolve order, delivery, stock, and service-related issues
• Communicate with customers regarding their orders and provide timely updates throughout the order lifecycle
• Process order changes, cancellations, and other customer requests following established procedures
• Monitor order status and service levels, identify potential issues, and escalate when necessary
• Work closely with Supply Chain, Logistics, Sales, and other internal teams to ensure smooth order fulfillment
• Handle customer inquiries and complaints related to orders, deliveries, and product availability
• Support continuous improvement initiatives to optimize processes and enhance the customer experience
• Contribute to a collaborative team environment through knowledge sharing, training, and team initiatives

Job Description Footer

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.