Tuyển dụng Operations Client Coordinator tại Hồ Chí Minh

Responsibilities 

• Communications with Clients & program presentations: 
• Manage, initiate and take care of communications with Clients on a full cycle. 
• Schedule the meetings with Clients and prepare program documents/ or other relevant documents for meetings. 
• Attend meetings with the Business Development Director/ or Operations Director & take meetings’ minutes. 
• Transfer/ or delegate information to the respective person in charge. 
• Represent AsiaMotions and present the programs to Clients (including teachers, parents and students). 
• In charge of Inspection in term of: 
• Creating inspection plan 
• Organizing the inspection including all on-site logistics 
• Accompanying on site inspections and making inspection reports 
• Documents management & company's server organization 
• Be responsible for creating templates, update log and forms and operation documents 
• Sort out and manage templates, documents, files, folders on company server, make sure they are in right categories/location. 
• Be able to help team members in navigating location of documents 
• Support on program preparation & operations 
• Prepare program folder for each event 
• Prepare program documents and handover to the Operations team 
• Tracking on program process and document filling from program folder 
• Feedback, Report and Improvement 
• Collect and keep track of all internal feedback related to the programs, staff, organization. 
• Collect and keep track of external communication as Incident reports, Satisfaction surveys, inspection reports. 
• Analyze all operations feedback, communication and report to the Operations Office Manager. 
• Share with the Operation Delivery team for improvement. 
• Assist with onboarding processes for staff in the Operations Department in term of: 
• Preparing reading materials & company standards/policy. 
• Helping team members to get familiar with the company server, and how to use forms and templates. 

Yêu cầu ứng viên

Requirements for the position 

• Native Vietnamese and fluent in English. 
• Proficient in all business software (mainly MS Office) & Google platform. 
• Strong written and verbal communication skills. 
• High sense of professionalism in customer service, experience on working with international schools in Vietnam is a plus. 
• Strong detail-oriented skills. 
• Self-motivated and taking initiatives. 
• Excellent analytical aptitude. 
• A self-driven individual and a team player respecting and contributing to the common culture in the workplace. 
• Be able to deal with emergencies, flexible and proactive in problem solving with a high sense of responsibility. 
• Strong organizational skills and the ability to manage multiple tasks at the same time. 
• Ability to work under pressure, adapt well to change, and meet tight deadlines 
• Skillful at time management.

Quyền lợi được hưởng

• Salary range 14.000.000 VND – 18.000.000 VND 
• Full-time contract with pro-rata 13th month salary. 
• Receive in-house training during the calendar year. 
• AsiaMotions provides full insurance benefits according to the Labor law, including public health insurance and social insurance. We also provide a private health insurance chosen and paid by AsiaMotions. 
• Have access to leave days and compensation days according to the company’s policy detailed in the Employee Handbook. 
• Applicable for onsite participation (with transportation, accommodation, F&B during programs being covered by AsiaMotions). 
• Receive allowance for phone card.